Data Center Operations Manager, Data Center Operations

Amazon is hiring a Data Center Operations Manager, Data Center Operations in Hong Kong, Hong Kong SAR China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include data center operations, people management and incident management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage 24/7 data center operations, hardware logistics, capacity planning, and continuous process improvements.

data-center-operationspeople-managementincident-managementprocess-improvement

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Basic qualifications

- 3+ years of direct people management experience
- In-depth knowledge on data center operations, processes and continuous processes improvement.
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- Proven experience of change, problem and incident management
- Demonstrated communication skill in presentation, open discussion, team coaching.
- Fluent English and Chinese verbal and written proficiency.
- Financial understanding in annual budgeting and management.

Preferred qualifications

- Knowledge of data center capacity planning and reporting
- Literacy in security and customer data protection
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
- Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
- Data Center related certification - CDCP/S/E, CDCMP/TP

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Data Center Operations Manager, Data Center Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Data Center Operations Manager, Data Center Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in HK, Hong Kong.
The job was posted on September 11, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data Center OperationsPeople ManagementIncident ManagementProcess Improvement

Questions you could be asked

Tell me about a project where data center operations was part of your work. What did you do?
Tell me about a project where people management was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Data Center Operations, People Management, Incident Management, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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