AmazonData Center Orientation Program Manager
Amazon is hiring a Data Center Orientation Program Manager. It pays $56k-$97k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include project management, instruction management and onboarding.
- Level classifies it as a mid-level role.
- Level lists 21,000+ other open roles at Amazon.
AI in this role
Manage onboarding and orientation programs for new hires in AWS Data Centers.
We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and orientation for new builders who work in AWS Data Centers. In this role, you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with instruction management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This position will innovate how we design, build, deliver, and measure onboarding and orientation, which will improve the experience for new AWS Data Center Community builders around the world.
Location:
Primary stationing will be within Reno, NV area. The person hired for this role will be responsible for new hire onboarding across the region they are located in. Frequent travel may be required to collaborate with local business leadership teams.
Key job responsibilities
• Deeply involved in design of the onboarding and learning systems. Manage complex onboarding initiatives, deliver critical solutions, drive significant improvements, and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding activities.
• Define, organize, and manage the scheduling, logistics, and administration of locally and globally planned virtual and in-person instructor led orientation and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors’ schedules.
• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end orientation process.
• Have a basic understanding of Amazon’s PXT (human resources) systems and processes and lead basic PXT onboarding for New Hires.
• Manage frequent, localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.
• Play a crucial role in new hire onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization, facilitating a seamless transition for new hires into their daily operations.
We’re looking for a new employee who is enthusiastic, empathetic, curious, and able to work effectively with a diverse team of peers—someone who will help us amplify the positive and inclusive team culture we’ve been building.
Basic qualifications
- 2+ years of program or project management experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree or equivalent
- • Experience facilitating in group settings with an audience of 50+
Preferred qualifications
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience working in international cross-functional teams
- Proven track record of effective decision making, taking ownership, and delivering results in a cross-functional role without formal authority
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
- Experience with instruction management specifically and Learning and Development generally
- The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
- A technical background sufficient to easily interact with and gain credibility among data center leaders and technical instruction professionals
- Understands design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering process
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NV, SPARKS - 55,600.00 - 97,400.00 USD annually
How we rate this
Data Center Orientation Program Manager at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where project management was part of your work. What did you do?
- Tell me about a project where instruction management was part of your work. What did you do?
- Tell me about a project where onboarding was part of your work. What did you do?
- Tell me about a project where leadership was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Project Management, Instruction Management, Onboarding, and Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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