Datacentre Operations Cluster Manager

Amazon is hiring a Datacentre Operations Cluster Manager in Melbourne, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include datacentre operations, team management and budgeting.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Datacentre Operations Cluster Manager leading teams, safety, quality, and operational performance across multiple data center shifts.

datacentre-operationsteam-managementbudgetingstrategic-planningvendor-management

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The successful candidate will have experience managing managers and teams with varying IT & management skill sets; current IT support and operations across a range of technologies and in-depth technical knowledge; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people at all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems. This position requires a candidate with the proven IT Technical ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

- Lead and supervise a team of DCO Managers and employees within data centres.
- Overall safety, quality, performance and customer experience across multiple shifts.
- Carry out supervisory responsibilities in accordance with the organisation’s policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Mentor, train and develop both peers and direct reports for career progression.
- Oversee team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
- Write and deliver annual performance reviews to staff.
- Develop, improve, and share operational best practices across the Cluster.
- Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
- Effectively and efficiently manage the operations budget and expenditures.
- Lead on the resolution of major incidents.
- Coordinate daily with multiple third party vendors, ensuring adherence to contracted SLAs
- Effectively and efficiently manage the operations budget and expenditures
- With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.

Key job responsibilities
- Ensure that DCO function within the region innovates, obsesses over customer service and operates in a safe, secure and efficient manner.
- Report into and deputises as needed for the Cluster Leader.
- Makes decisions which enable the business objectives and own those decisions through to end of life.

Basic qualifications

- Valid and active driver's license
- 10+ years of people leadership experience
- Experience delivering complex projects with prior ownership of the operation of a mission-critical team and/or product
- Excellent written and verbal communications skills.

Preferred qualifications

- Experience working to appropriate health & safety standards and regulations
- Experience with project management
- 5+ years of relevant work in a data center or other critical environment experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Datacentre Operations Cluster Manager at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Datacentre Operations Cluster Manager is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, VIC, Melbourne.
The job was posted on September 15, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Datacentre OperationsTeam ManagementBudgetingStrategic PlanningVendor Management

Questions you could be asked

Tell me about a project where datacentre operations was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where budgeting was part of your work. What did you do?
Tell me about a project where strategic planning was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Datacentre Operations, Team Management, Budgeting, Strategic Planning, and Vendor Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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