DoctolibParis, Paris, France
just now
AmazonPosted 1w ago
L1
DCO Technician, DCC Communities
DCO Technician, DCC Communities at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
MX, QUE, Queretaromidfull-time
AI in this role
Provide hardware and network diagnostics, physical repair, and operational support within AWS data center facilities.
hardware-diagnosticsnetwork-troubleshootingdata-centerticket-managementsoftware-configuration
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.
Key job responsibilities
• Experience working in a Data Center environment
• Understanding of network design, protocols and troubleshooting.
• Understanding of storage devices.
• Experience in Hardware diagnostics and repair.
• Software installation and configuration.
• Experience managing work and priorities through a ticketing system
• rotational Shiftwork
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic qualifications
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of data center experience
- High school or equivalent diploma
- 2+ years of computer networking experience
- Can lift and rack equipment up to 40 pounds
Preferred qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Hardware DiagnosticsNetwork TroubleshootingData CenterTicket ManagementSoftware Configuration
Questions you could be asked
- Tell me about a project where hardware diagnostics was part of your work. What did you do?
- Tell me about a project where network troubleshooting was part of your work. What did you do?
- Tell me about a project where data center was part of your work. What did you do?
- Tell me about a project where ticket management was part of your work. What did you do?
- Tell me about a project where software configuration was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Hardware Diagnostics, Network Troubleshooting, Data Center, Ticket Management, and Software Configuration. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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