INGDE Savings & Invest - Senior Analyst
ING is hiring a DE Savings & Invest - Senior Analyst. Level rates it ; you can apply on Level.
AI in this role
Provide customer support and resolve complex inquiries through chat and voice channels in a digital banking environment.
DE Savings & Invest – Senior Analyst
Help shape the future of digital banking.
At ING Hubs Philippines, you'll be part of a global organization that is redefining banking through innovation, technology, and exceptional customer experiences. If you're passionate about helping customers, solving complex problems, and working in a fast-paced international environment, we'd love to hear from you.
What You'll Do
- Support ING customers through chat and voice channels, providing exceptional service and resolving inquiries with confidence.
- Manage end-to-end customer requests and complaint resolution while ensuring compliance with relevant regulations and policies.
- Handle complex customer cases and contribute to team productivity and operational excellence.
- Collaborate across teams and continuously develop expertise across multiple Retail Operations processes.
What We're Looking For
- College graduate with at least 3 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
- Strong English communication and customer service skills.
- Detail-oriented, analytical, and able to navigate complex processes and procedures.
- Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.
Why Join ING?
- Be part of one of the world's leading digital banking organizations.
- Work with diverse global teams in an inclusive and collaborative culture.
- Enjoy opportunities for learning, certification, and career growth.
- Receive competitive compensation and benefits.
Diversity, Equity & Inclusion
At ING, we are committed to building an inclusive workplace where everyone can thrive. We welcome candidates from all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams, fuels innovation, and helps us better serve our customers and communities.
How we rate this
DE Savings & Invest - Senior Analyst at ING rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- What's a project where you used Chat Support hands-on?
- Walk me through how you've used Voice Support in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Service, Communication, Problem Solving, Chat Support, and Voice Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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