JobgetherRemote · India
just now
AmazonPosted 3d ago
L1
Delivery Area Manager, Last Mile Operations
Delivery Area Manager, Last Mile Operations at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
MX, NLE, San Pedro Garza Garciamidfull-time
AI in this role
Manage last-mile delivery operations, performance metrics, and delivery service provider relationships.
operations-managementlast-mile-logisticsteam-managementprocess-improvement
The team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.
The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region.
#AmazonMexico
Key job responsibilities
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
- Presenting operational metrics regularly to the senior leadership team
- Problem-solves for closing gaps between performance and goals
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
- Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
- Proactively identifying and leading process improvement initiatives and Lean tools.
- Strategic planning and forecasting to appraise performance and problem resolution.
- Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
- Ensuring procedures are followed for safety, building security and product loss prevention
Basic qualifications
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Operations ManagementLast Mile LogisticsTeam ManagementProcess Improvement
Questions you could be asked
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where last mile logistics was part of your work. What did you do?
- Tell me about a project where team management was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Operations Management, Last Mile Logistics, Team Management, and Process Improvement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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