Delivery Area Manager, Last Mile Operations

Amazon is hiring a Delivery Area Manager, Last Mile Operations. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include operations management, last mile logistics and team management.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage last-mile delivery operations, performance metrics, and delivery service provider relationships.

operations-managementlast-mile-logisticsteam-managementprocess-improvement

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

The team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.
The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region.
#AmazonMexico

Key job responsibilities
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
- Presenting operational metrics regularly to the senior leadership team
- Problem-solves for closing gaps between performance and goals
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
- Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
- Proactively identifying and leading process improvement initiatives and Lean tools.
- Strategic planning and forecasting to appraise performance and problem resolution.
- Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.
- Ensuring procedures are followed for safety, building security and product loss prevention

Basic qualifications

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Delivery Area Manager, Last Mile Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Delivery Area Manager, Last Mile Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, NLE, San Pedro Garza Garcia.
The job was posted on September 21, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementLast Mile LogisticsTeam ManagementProcess Improvement

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where last mile logistics was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Last Mile Logistics, Team Management, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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