Delivery Manager

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

The Delivery Manager is responsible for end-to-end delivery and release management for the BCC (Billing, Customer & Charging) squad, with primary accountability for BCC Major and Ad-hoc releases.

This role serves as the single point of coordination and accountability for planning, governance, readiness, and execution of BCC releases, ensuring changes are delivered safely, predictably, and in compliance with organisational controls.

The Delivery Manager works closely with BCC application teams, Business stakeholders, Network, Operations, Infrastructure, and Vendors to ensure that all release activities are properly scoped, aligned, approved, and executed with minimal business impact.

The scope of this role is intentionally focused on BCC delivery and release execution, including:

• Delivery management for BCC squad initiatives

• End-to-end ownership of BCC Major and Ad-hoc releases

• Release governance, dependency management, and readiness assurance

• Coordination across Business, IT, Network, and Operations for BCC-related changes

• Ensuring release quality, stability, and auditability

This role does not own end-to-end programme delivery across unrelated domains but plays a critical control and assurance role for one of the most business-critical platforms in Consumer IT.

This role ensures that all BCC changes progress through the required testing phases (SIT, UAT, PET, PPT) and governance checkpoints, with clear accountability for release quality, risk management, and audit compliance.

Make an Impact by:

• Performing end-to-end delivery and release management for BCC, ensuring releases are delivered on time and with high-quality outcomes

• Tracking and compiling all demand and testing status to prepare the BCC weekly and monthly release scope for code and configuration changes

• Managing delivery risks and dependencies, including integration and downstream impacts

• Complying with Change Management standards and processes, ensuring all documentation for Technical Change Requests is completed and uploaded

• Preparing for and attending Pre-Change Approval Board (CAB) and CAB sessions

• Driving stakeholder management with Business, IT, Vendors, and other dependent application teams on scope, priorities, and release impact

• Overseeing environment readiness, cutover planning, and rollback strategies for deployment

Skills for Success:

Education and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, with recognised Project/Delivery Management certification or equivalent practical experience

Work Experience

• 5–10 years of experience in IT delivery or release management roles within a matrixed enterprise environment

• Proven experience managing end-to-end delivery and release execution across multiple systems, teams, and stakeholders

• Hands-on experience coordinating major and ad-hoc releases for business-critical platforms

• Strong exposure to change governance, CAB processes, and release readiness controls

• Strong understanding of the software delivery and release lifecycle, including planning, testing coordination, deployment, and post-release stabilisation

• Working knowledge of delivery methodologies, including Waterfall and Agile, and the ability to apply them pragmatically in a release-driven environment

• Hands-on experience with release governance, risk management, dependency management, and quality assurance

• Ability to coordinate and track multiple testing phases (SIT, UAT, PET, PPT) to ensure readiness prior to release

• Proficiency with delivery and reporting tools such as Microsoft Excel, PowerPoint, Word, Visio, MS Project, and Agile delivery tools

• Strong communication and stakeholder management skills, with the ability to influence, negotiate, and align diverse teams toward a common release outcome

• Proven ability to work collaboratively across cross-functional and multicultural teams

• High level of problem-solving capability, with a calm, structured, and results-driven approach, particularly during release execution and issue resolution

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!