Delivery Hero (talabat)Delivery Support - instashop
AI in this role
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.
About the Role
As a Delivery Support, you will be responsible for supervising and coordinating delivery operations to ensure timely and efficient service. This role involves managing a team of drivers, overseeing daily delivery activities, and implementing strategies to enhance customer satisfaction and operational efficiency.
Day-to-Day Responsibilities
- Supervising and coordinating daily delivery operations, assigning tasks and routes to drivers
- Conducting rider interviews and managing the onboarding process to ensure new hires are well-prepared
- Conducting on-ground training to all new hires to ensure they are aligned with InstaShop's standards
- Monitoring delivery performance, addressing delays, and resolving on-ground issues to ensure timely service
- Providing support and guidance to drivers, ensuring compliance with safety protocols and company policies
- Conducting regular performance evaluations and training sessions to enhance team skills and efficiency
- Communicating with customers and addressing any delivery-related concerns or feedback
- Maintaining accurate records of deliveries, incidents, and vehicle usage
- Ensuring asset delivery is in a timely fashion to 3PL vendors and their riders
Key Qualifications
- Bachelor's degree in Logistics, Business, or a related field
- Minimum 2+ years of experience in delivery operations or team supervision
- Strong understanding of route planning, delivery processes, and safety regulations
- Proficiency in using delivery management software and GPS tracking systems
How we rate this
Delivery Support - instashop at Delivery Hero (talabat) rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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