Developer Advocate, Developer Solutions and Engineering Team

Amazon is hiring a Developer Advocate, Developer Solutions and Engineering Team in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include SharePoint, MS Excel and MS Word.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Support developer accounts and resolve technical inquiries for the Amazon Appstore.

sharepointms-excelms-word

developer-supportcustomer-advocacytroubleshooting

Do you want to help build the world’s greatest Developer Advocacy team? Amazon is seeking a dynamic problem solver, who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide best-in-class support to a growing international community of developers. You will work directly with developers resolve queries, recommend best actions, analyze trends and drive solutions that meet and exceed developer needs. As a Developer Advocate, you will interact with both external developers and internal teams via multiple communication channels to drive solutions to meet developer needs.

Key job responsibilities
- Work with external developers to understand how they interact with the Amazon Appstore.
- Dig into the details of a system or process to address customer problems
- Provide valuable feedback to business and development teams to help shape tools, processes, and systems related to the developer journey
- Identify patterns and trends within inbound contact activity across developers and conduct deep dive analysis in order to provide concise verbal and written reports to leadership.
- Propose and drive innovative solutions and projects to improve the developer experience and support
- Collaborate with teammates and colleagues to establish yourself as a subject matter expert in developer-related topics
- Contribute to refining nebulous program, service, and/or feature launches into defined and scalable goals
- Summarize technical customer issues into notes that are readable by non-technical stakeholders (you can paraphrase a complex issue while writing for comprehension)

A day in the life
As a Developer Advocate, you will work directly with developers handling incoming queries and dig into details to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. You'll toggle between a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases.
If you are someone who is excited to learn new technologies and help customers succeed, have a successful track record of responding to/resolving customer issues through written communication and thrive on working in a fast paced support environment, come join our team.

About the team
Content Apps and Partner Engagement (CAPE) Developer Support & Engineering (DSE) team provides account-related business, technical and operational support to the worldwide external developer community submitting their apps across devices and platforms to Amazon through two channels (contact-us and forums) in three languages (English, Chinese and Japanese). The team works with multiple cross-functional teams internally providing the voice of the developer community and helping drive solutions to improve developer experience.

Basic qualifications

- 2+ years of sales or account management experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree, or Bachelor's degree in management, business administration, economics, engineering, marketing
- Experience effectively communicating complex concepts through written and verbal communication

Preferred qualifications

- Experience in technical support, or experience troubleshooting and debugging technical systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Developer Advocate, Developer Solutions and Engineering Team at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Developer Advocate, Developer Solutions and Engineering Team is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Developer SupportCustomer AdvocacyTroubleshootingSharePointMS ExcelMS Word

Questions you could be asked

Tell me about a project where developer support was part of your work. What did you do?
Tell me about a project where customer advocacy was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
What's a project where you used SharePoint hands-on?
Walk me through how you've used MS Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Developer Support, Customer Advocacy, Troubleshooting, SharePoint, and MS Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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