Level

LiveKit

Developer Success Engineer

AI in this role

openai
ai-agents

About LiveKit

LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.

About This Role

This isn't one of those situations where we tack "engineer" onto the back of every role at LiveKit. No. We're actually looking for an engineer*. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support.

We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There's nothing wrong with that — we love hardcore engineers, and there are many at LiveKit. But this time, we're looking for a new teammate that wants to have influence over our product and business.

If you'd be energized by seeing a developer or team flip a LiveKit integration from staging to production — secretly satisfied in knowing you helped make it possible — you are perfect for this.

You'll Thrive Here If You:

  • are an engineer at heart, and don't mind reading more code than you write

  • are a natural teacher who finds joy in helping others learn and succeed

  • can break down complex technical concepts in a way that's easily understood by others

  • enjoy learning new programming languages quickly and prototyping

  • care deeply about the developer experience and the success of the people building on our platform

  • have excellent spoken and written English

What You'll Do

  • Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community

  • Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers

  • Collaborate and support community efforts, specifically around technical issues

  • Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform

  • Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

Who You Are

  • A practicing engineer with demonstrated ability to build, ship, and debug production software

  • Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues

  • A clear written and verbal communicator who can adapt your message to technical and non-technical audiences

  • Curious, fast-learning, and energized by ambiguity

  • Customer-focused — you feel the difference between solving a ticket and solving the underlying problem

Nice to Have

  • You've literally done this role before

  • Experience working with a community of developers

  • Contributions to open source

  • You've built something with LiveKit

  • You're multilingual — LiveKit has users around the world

Our Commitment to You

  • An opportunity to build something truly impactful to the world

  • Contribute to open source alongside world-class engineers

  • Competitive salary and equity package

  • Health, dental, and vision benefits

  • Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.

How we score this

Developer Success Engineer at LiveKit scores 14 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

  1. AI Level 480 to 100
  2. AI Level 360 to 79
  3. AI Level 240 to 59
  4. AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

AI AgentsOpenAI

Questions you could be asked

  1. How do you decide when an AI agent can act on its own versus asking for approval first?
  2. Walk me through how you've used OpenAI in your day-to-day work.

Adapt your resume

  • List these exact terms on your resume: AI Agents and OpenAI. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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