JFrogDeveloper Support Engineer
JFrog is hiring a Developer Support Engineer in Tel Aviv, Israel. Level rates it ; you can apply on JFrog.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting allows some remote work.
- Tools and skills the posting cites include Bash, Python and Groovy.
- Level lists 68 other open roles at JFrog.
- The role was posted within the past two weeks.
AI in this role
Provide technical support and troubleshoot complex CI/CD scenarios for software development tools.
At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?
We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.
- Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, and Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintain and improve a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Availability to work flexible hours and weekends when needed
- B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
- 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
- Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms
- Deep experience in Linux (Systems Administration, Bash scripting, file systems).
- Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
- Ability to read and debug code in Java or another compiled language
- Excellent spoken and written English
- Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
- Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
- Graduate of an advanced DevOps certification program
How we rate this
Developer Support Engineer at JFrog rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where linux was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where ci/cd was part of your work. What did you do?
- Tell me about a project where devops was part of your work. What did you do?
- Tell me about a project where technical support was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Linux, Troubleshooting, CI/CD, DevOps, and Technical Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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