Developer Support Engineer (US Shift)

JFrog is hiring a Developer Support Engineer (US Shift) in Bengaluru, India. Level rates it ; you can apply on JFrog.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Bash, Python and Groovy.
Level classifies it as a mid-level role.
Level lists 68 other open roles at JFrog.

AI in this role

Provide technical support and troubleshoot complex CI/CD scenarios for software development products.

bashpythongroovyjavalinuxnginxapache-tomcatawsazuregcp

technical-supporttroubleshootingci-cddevops

Fast-Frogward Your Career to Years From Now

Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place.

Here’s what our employees have to say about working at JFrog:

"I wanted to work in a company that takes technology forward."
"Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers."
"It’s nice to work for a company with a must-have product, not a nice-to-have."

What you’ll be doing as a Developer Support Engineer:

Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
Develop scripts in Bash, Python, and Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Ability to work flexible hours and weekends as needed

What you bring on to the table:

2+ years of relevant experience in technical support
Understanding of Java or other compiled language
Experience in customer-facing roles
Experience in Linux
Able to manage complex, escalated cases involving multiple architectures across multiple platforms
Strong technical software-related debugging skills
Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
Experience in the DevOps industry
Experience in AWS OR azure or GCP is required.

About JFrog:

JFrog is the only end-to-end software supply chain platform that provides complete visibility, security, and control for automating the delivery of trusted releases from code to production. Our platform enables organizations to manage, secure, and automate their software delivery process, fueling innovation without worry. We empower companies to build and release software faster and more securely than ever before.

With over 7,500 customers worldwide, including many Fortune 100 companies, JFrog is at the forefront of global innovation. Join us in shaping the future of software delivery and contributing to solutions that empower some of the world's most influential industries.

NOTE: The job location is Bangalore (Bellandur) and we follow a hybrid model, mandatory 3 days/week work from office. The work timing is 5:30 pm to 2:30 am IST. We provide office transport and shift allowance.

How we rate this

Developer Support Engineer (US Shift) at JFrog rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Developer Support Engineer (US Shift) is an open job at JFrog.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bengaluru.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by JFrog. Apply on JFrog

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportTroubleshootingCI/CDDevOpsBashPythonGroovyJava

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where ci/cd was part of your work. What did you do?
Tell me about a project where devops was part of your work. What did you do?
Walk me through how you've used Bash in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Troubleshooting, CI/CD, DevOps, and Bash. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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