DevOps Engineer, Fulfillment Optimization

Amazon is hiring a DevOps Engineer, Fulfillment Optimization in Austin, United States. It pays $90k-$158k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
The posting mentions devops, troubleshooting and incident management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

DevOps Engineer for Fulfillment Optimization supporting high-volume applications and eliminating repetitive tasks through GenAI automation.

devopstroubleshootingincident-managementsecurity-monitoringautomation

Amazon.com is seeking a Dev Ops Engineer to join a Fulfillment Optimization teams that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle million of requests per second and make business recommendations that impacts billions of dollars each year. With rapid expansion into new geographies, increasing complexity of the transportation network and expanding selection of products, the Fulfillment Optimization team builds solutions that scale and propel the business best in class technology innovations

We are looking for passionate, hard-working, and talented Engineers who have experience supporting innovative, mission critical, high volume applications. You will have an enormous opportunity to work within multiple systems researching and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This team provides 24x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Supply Chain Optimization and Fulfillment network efficiency.

Key job responsibilities
As a DevOps Engineer, you will/may:

* Troubleshoot documented issues and determine root cause.
* Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools.
* Use technology to monitor security vulnerabilities and eliminate risks.
* Eliminate repeated tasks through GenAI Automation.
* Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)
* Experience working in an Agile environment using the Scrum methodology

About the team
The Fulfillment Optimization (FO) Support team plays a crucial role in Amazon's supply chain operations. We invent and deliver software, and data science solutions that facilitate Customer Promise Speed, Order Planning and Fulfillment.

FO DevOps team leverages data, process improvement, and innovative technologies to provide comprehensive engineering excellence services/solutions across FO’s product portfolios. The team is responsible for FO Services as front-line support, and plays a central role to organization’s success.

Basic qualifications

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

Preferred qualifications

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 90,400.00 - 158,200.00 USD annually

How we rate this

DevOps Engineer, Fulfillment Optimization at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

DevOps Engineer, Fulfillment Optimization is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $90k-$158k a year.
The role is based in US, TX, Austin.
The job was posted on September 4, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

DevOpsTroubleshootingIncident ManagementSecurity MonitoringAutomation

Questions you could be asked

Tell me about a project where devops was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where security monitoring was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: DevOps, Troubleshooting, Incident Management, Security Monitoring, and Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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