Digital Experience Manager (8 Month Fixed Term Contract)
AI in this role
Lead the delivery of future-ready digital experiences and agentic customer interactions leveraging AI readiness and platform optimisation.
Join us as a Digital Experience Manager
- Shape and deliver future-ready digital experiences by developing platform capabilities that improve discoverability, accessibility, personalisation and agentic customer interactions
- Help design the bank of the future, delivering greater customer value through seamless experiences across various channels, propositions, products and services
- You’ll work at the intersection of customer experience, AI and platform innovation, and help define how customers engage with the bank in an increasingly agent-enabled world
- We're offering this role on an eight month fixed term contract
What you'll do
As a Digital Experience Manager, you'll lead the development and delivery of our digital experiences, capabilities and releases that create simple, seamless and engaging customer journeys. Working in an Agile environment, you’ll collaborate with multidisciplinary teams to identify opportunities to enhance existing experiences, introduce new capabilities and deliver measurable improvements for customers.
You’ll also be:
- Identifying and delivering opportunities to improve digital experiences through AI readiness, technical optimisation, search visibility and accessibility enhancements
- Defining and prioritising a roadmap of platform, discoverability, accessibility and agentic capabilities that support future digital experiences
- Monitoring competitor activity, market trends and emerging technologies to identify opportunities and respond to changing customer expectations.
- Aligning roadmaps, priorities and dependencies across teams, ensuring platform investments deliver measurable customer and business value
- Designing and delivering research activities that capture customer feedback, helping identify needs, resolve pain points and improve experiences
- Championing technical excellence and platform integrity through improved governance, content structures and reusable capabilities that support scalable growth
The skills you'll need
To thrive in this role, you'll be passionate about creating customer-centred experiences and have a proven track record of leading complex digital change across products, journeys and platforms. You'll combine strategic thinking with strong delivery discipline, balancing customer needs, business priorities and technical considerations to achieve measurable outcomes.
You'll be comfortable navigating ambiguity, influencing stakeholders and building alignment across multidisciplinary teams. We'll also look to you to translate emerging technologies and digital opportunities into practical, customer-focused solutions that create lasting value.
You’ll also demonstrate:
- A proven ability to lead complex initiatives from discovery through to implementation, managing dependencies, risks and competing priorities across multiple teams
- Experience working with generative AI, conversational interfaces and AI-ready content, including the principles that support effective agent-mediated interactions
- Strong expertise in digital customer journeys, platform optimisation, Adobe Experience Manager, analytics and performance measurement
- The ability to interpret technical performance metrics, including site speed, Core Web Vitals, tagging, content structure and post-release performance monitoring
- A strong understanding of digital accessibility, technical SEO, and structured content, and their role in both traditional and AI-powered discoverability
Hours
35Job Posting Closing Date:
08/10/2026Ways of Working:Remote FirstHow we rate this
Digital Experience Manager (8 Month Fixed Term Contract) at NatWest Group rates 55 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where digital experience was part of your work. What did you do?
- Tell me about a project where agile was part of your work. What did you do?
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where customer experience was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Digital Experience, Agile, Product Management, Stakeholder Management, and Customer Experience. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.
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