Delivery Hero (talabat)Vendor Experience Specialist
AI in this role
Manage content operations and menu workflows while utilizing AI tools and data analytics to optimize vendor performance and user experience.
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Lead, mentor, and manage supervisors and team leaders across content operations.
Establish clear workflow processes and performance KPIs
Create, upload, and maintain menus for all partnered vendors ensuring accuracy in item names, descriptions, pricing, and images.
Coordinate with Account Managers to update menu changes, new dishes, and promotional items promptly.
Ensure new vendors are being onboarded smoothly within the timelines.
Ensure consistency and compliance with brand guidelines and platform standards.
Regularly audit menu content for errors, inconsistencies, or outdated information.
Implement and enforce quality standards for menu presentation including grammar, formatting, and imagery.
Work closely with partners, Account Managers, marketing, product, and customer support teams to synchronize menu updates with promotions, campaigns, and platform features.
Liaise with UX/UI teams to optimize menu layouts and content for improved user engagement and conversion.
Monitor menu performance metrics such as click-through rates, item popularity, and customer feedback.
Provide actionable insights and recommendations to optimize menu offerings and content presentation.
Manage multiple menu updates, launches, and seasonal changes simultaneously within set deadlines.
Lead cross-functional initiatives aimed at improving menu content workflows and automation.
4+ years of experience in content or operations management, preferably within the food, e-commerce, or online delivery industry.
Proven experience managing and leading teams, ideally supervisors and team leaders.
Strong understanding of food industry terminology, trends, and consumer preferences
Excellent leadership and team management skills.
Exceptional written and verbal communication skills.
Strong organizational and project management abilities.
Proficiency in content management systems (CMS), SEO tools, and analytics platforms (e.g., Google Analytics).
Proficiency in utilising AI tools and data analytics
Ability to work collaboratively across departments.
Detail-oriented with a strong focus on quality and accuracy.
Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
Problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
How we rate this
Vendor Experience Specialist at Delivery Hero (talabat) rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where content management was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where seo was part of your work. What did you do?
- Tell me about a project where data analytics was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Content Management, Operations Management, Team Leadership, Seo, and Data Analytics. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.
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