Director, 3P Marketplace, International Seller Services

AI in this role

Lead the Australian 3P Marketplace P&L, driving growth and spearheading an AI-first operational transformation.

p-l-managementgeneral-managementstrategycross-functional-leadershipai-automation

This is a general management role with full ownership of the Australian 3P Marketplace. You will lead a cross-functional team spanning account management, program management, and seller operations, owning a significant and rapidly scaling P&L. Your job: grow selection strategically, transform the operating model through AI and automation, and make Amazon.com.au the obvious choice for Australian Sellers. You’ll define the strategy, build the team, and deliver the results — with the autonomy to move fast and the accountability that comes with it.
This role is based in Sydney, Australia and reports into the VP of International Seller Services.

Key job responsibilities
Growth & Strategy
• Strategy & Vision: Define and own the 3P Marketplace strategy for Australia. Set the ambition, align stakeholders, and make the hard trade-offs between selection breadth, Seller quality, and speed to market.
• Selection & Seller Acquisition: Strategically grow the Australian catalogue by recruiting high-value Selling Partners and driving adoption of FBA, Advertising, Brand Registry, and other key programs. Turn Australia into a destination marketplace for top local and international brands.
• P&L Ownership: Own a complex P&L end-to-end. Drive sustainable, profitable growth while balancing investment in long-term capability building.
• Negotiations & Partnerships: Personally lead negotiations with top Australian and international brands to bring them onto the platform as 3P Sellers.
Transformation & Innovation
• AI & Automation: Lead the transformation of the Australia 3P organization to be AI-first — automating Seller queries, operational reporting, WBRs/QBRs, and decision-making based on Seller performance, inputs, and cost to serve. Set the standard for what a modern marketplace team looks like.
• Seller Experience (SX): Reimagine the end-to-end Seller journey — from onboarding to listing to account health — removing friction and building tools that let Sellers scale without hand-holding.
• Customer Experience (CX): Raise the bar on what 3P Sellers deliver to customers: faster delivery, better product quality, seamless returns. Close the gap between 1P and 3P experience.
• Cross-Functional Collaboration: Partner with regional and global teams (Retail, Product, Technology, Operations) to co-develop programs, influence product roadmaps, and scale what works beyond Australia.
People & Influence
• Team Leadership: Build, develop, and retain a high-performing team of account managers and program managers. Set a high bar for talent, coach leaders, and create an environment where people do their best work.
• PR & Public Policy: Be the external voice of Amazon’s marketplace in Australia — championing the story that Amazon empowers small- and medium-sized businesses to grow and reach more customers.

About the team
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfill its stated ambition of being earth’s most customer-centric company. Amazon strives to become a destination where people can find and discover virtually anything they want to buy online. By giving customers more of what they want — low prices, vast selection, and convenience — we continue to grow and evolve as a world-class e-commerce platform.

Amazon’s Third-Party (3P) Marketplace plays a critical role in this mission by enabling every trustworthy Seller to provide the best customer experience and grow successfully. In Australia, the 3P Marketplace is a key growth engine, and we are looking for a dynamic, customer-obsessed leader to drive the next phase of growth for our Australian Selling Partners.

Why This Role, Why Now: The Australian 3P Marketplace has reached an exciting inflection point. With strong foundational momentum, the opportunity now is to accelerate — expanding selection at pace, embedding AI and automation into the operating model, and establishing Australia as a benchmark for how modern marketplace teams operate. This role offers the chance to shape that next chapter with real ownership, global support, and the mandate to move decisively.

Basic qualifications

• Bachelor's degree in business, economics, engineering, or equivalent professional experience
• Extensive progressive leadership experience, including managing large, multi-layered teams across multiple functions in a high-growth or scaled environment
• Hands-on P&L ownership of a large, complex business in online commerce, technology, retail, or marketplace industries, with demonstrated ability to drive sustainable and profitable growth at scale
• Demonstrated track record of building and scaling marketplace or e-commerce businesses, with measurable impact on selection growth, revenue, or seller acquisition
• Strong analytical skills with experience defining, tracking, and acting on KPIs to drive strategic decision-making
• Experience developing and executing multi-year business strategies in fast-paced, ambiguous environments

Preferred qualifications

• MBA or advanced degree in a relevant field
• Experience at Amazon with Retail or 3P marketplace operations (2+ years preferred)
• Experience with AI/ML tools and automation strategies to drive operational efficiency at scale
• Demonstrated ability to lead and motivate multi-layered regional teams while working cross-functionally with engineering, product, and business stakeholders
• Experience working in a matrixed, global organization with track record of driving alignment across geographies
• Knowledge of the Australian retail and e-commerce landscape, including regulatory and competitive dynamics
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Director, 3P Marketplace, International Seller Services at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

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