Director, Account Management

Uncountable is hiring a Director, Account Management for a remote role open to applicants in United States. It pays $170k-$220k a year and Level rates it ; you can apply on Uncountable.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
This is listed as a remote role.
The posting mentions account management, customer success and enterprise software among its tools and skills.
Level classes it as a senior role.
Uncountable has 32 other open roles on Level.

AI in this role

Lead and scale the account management team and strategy for enterprise accounts at Uncountable.

account-managementcustomer-successenterprise-softwareteam-management

Description

Uncountable is looking for an exceptional account management leader to join our growing team as Director of Account Management. This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, people, and outcomes of a team of Account Managers— while still acting as executive sponsor for our larger customers.

You'll oversee a portfolio of top-tier accounts, manage and develop a team of Account Managers, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder, people manager, and strategic operator.

Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus.

Key responsibilities

Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
Manage, coach, and develop a team of Account Managers — including hiring, onboarding, and performance development.
Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
Define long-term account approach for renewals, expansion, and complex commercial discussions.
Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
Drive the pace, priorities, and strategic direction of the AM function as it scales.

Requirements

5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.
Deep experience leading strategic enterprise accounts and building executive-level partnerships.
Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
Comfort working with a technical product, technical buyers/users, and complex implementations.
Outstanding executive presence and communication skills.
Excellent analytical and problem-solving abilities.
A proactive, entrepreneurial mindset with strong ownership instincts.
Ability to travel 20–30%.
Experience working with complex, multi-divisional, multi-geographic customers.

Preferred Qualifications

Passion for science, chemistry, or artificial intelligence.
An aptitude for statistics, mathematics.
Experience scaling an account management or customer success team at a growth-stage company.

By applying for this role, your personal data will be processed in accordance with our Privacy Policy.

How we rate this

Director, Account Management at Uncountable rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Director, Account Management is an open job at Uncountable.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $170k-$220k a year.
The role is based in New York City, NY and is marked remote.
The job was posted on July 23, 2026.
Seniority: senior.
Applications are handled by Uncountable. Apply on Uncountable

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementCustomer SuccessEnterprise SoftwareTeam Management

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where enterprise software was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, Customer Success, Enterprise Software, and Team Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker