MastercardDirector Business Analysis
Mastercard is hiring a Director Business Analysis. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this business analyst role: aI is not part of the work.
- Tools and skills the posting cites include business analysis, project management and order management.
- Level classifies it as a senior role.
- Level lists 1,000+ other open roles at Mastercard.
AI in this role
Lead the Business Partnerships team overseeing product-specific project delivery, M&A implementations, and billing system operations.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director Business AnalysisOverviewThe Global Business Solutions Center (GBSC) Financial Systems organization is establishing an enterprise Order Management (OM) platform capability and operating model within GBSC.
The Director, Business Analysis will lead the Business Partnerships (BP) team, providing strategic leadership and oversight across three primary areas:
1. Product-Specific Project Delivery
2. Mergers & Acquisitions (M&A) Implementations
3. Ongoing M&A Operational Support
This role serves as a critical liaison between Product, Billing Operations, Technology, Finance, and external stakeholders to ensure successful delivery of strategic initiatives while driving operational standardization and scalability.
The successful candidate will provide leadership to a team of business analysts and project resources responsible for translating business requirements into operational solutions, managing complex cross-functional initiatives, and establishing repeatable processes that support growth and operational excellence.
The ideal candidate will possess deep knowledge of Mastercard Billing Systems (MCBS), strong project and program management experience, and a demonstrated ability to lead teams through complex business and operational transformations
Role
Key responsibilities:
Strategic Leadership
• Lead and develop the Business Partnerships team, providing strategic direction, coaching, and performance leadership.
• Establish team priorities aligned with organizational objectives and product strategies.
• Drive continuous improvement initiatives that enhance operational efficiency, scalability, and service quality.
• Develop and maintain strong partnerships across Product, Technology, Finance, Operations, and Customer-facing teams.
Product-Specific Project Delivery
• Oversee the analysis, planning, and implementation of strategic product initiatives impacting billing and operational processes.
• Ensure business requirements are accurately documented, validated, and translated into actionable deliverables.
• Manage cross-functional project execution from concept through implementation and post-launch stabilization.
• Identify risks, dependencies, and mitigation strategies to ensure successful delivery of key initiatives.
Mergers & Acquisitions (M&A) Integration
• Lead business analysis activities supporting M&A integrations across acquired products, services, and platforms.
• Partner with Product, Technology, Finance, Legal, and Operations teams to ensure successful onboarding of acquired businesses into Mastercard operational and billing frameworks.
• Establish implementation roadmaps, integration plans, and governance structures for M&A initiatives.
• Monitor integration progress and drive resolution of complex operational and system challenges.
Operational Transition & Standardization
• Lead efforts to evaluate and standardize ongoing M&A operational activities.
• Develop scalable processes and operational models that enable the transfer of M&A support activities into the Revenue Operations Excellence (ROE) organization.
• Identify opportunities to reduce manual processes through automation, standardization, and process redesign.
• Establish documentation, controls, and support models to ensure sustainable operational ownership.
Stakeholder & Program Management
• Build strong relationships with senior leaders and stakeholders across the organization.
• Present project status, risks, recommendations, and business outcomes to executive leadership.
• Facilitate decision-making and alignment across multiple business functions.
• Ensure appropriate governance, issue management, and escalation processes are in place for strategic initiatives.
All About you:
Qualifications
Required Experience
• Bachelor’s degree in Business, Finance, Information Systems, Technology, or related field.
• 10+ years of experience in Business Analysis, Program Management, Product Operations, or related functions.
• 5+ years of people leadership experience managing high-performing teams.
• Significant experience leading large-scale cross-functional initiatives and complex business transformations.
• Strong project management and organizational leadership capabilities.
Technical & Functional Expertise
• Deep understanding of Mastercard Billing Systems (MCBS) and billing operations processes.
• Experience defining business requirements, process models, operational controls, and implementation strategies.
• Strong understanding of end-to-end product lifecycle, revenue operations, and operational support frameworks.
• Experience with Agile, Scrum, and traditional project delivery methodologies.
• Advanced analytical, problem-solving, and decision-making skills.
Leadership Competencies
• Proven ability to lead through ambiguity and organizational change.
• Strong executive presence and communication skills.
• Ability to influence across organizational boundaries without direct authority.
• Demonstrated ability to build, mentor, and develop high-performing teams.
• Strategic thinker with strong execution discipline and operational focus.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
O'Fallon, Missouri: $152,000 - $258,000 USDHow we rate this
Director Business Analysis at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical business analyst job
- $105k
This posting doesn't list pay. Use the typical business analyst figure when pay comes up. See business analyst jobs
Questions you could be asked
- Tell me about a project where business analysis was part of your work. What did you do?
- Tell me about a project where project management was part of your work. What did you do?
- Tell me about a project where order management was part of your work. What did you do?
- Tell me about a project where billing systems was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Business Analysis, Project Management, Order Management, Billing Systems, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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