Director, Global Cell Therapy Commercial Operations

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Director, Global Cell Therapy Commercial Operations

Janssen Global Services is recruiting for a Director, Global Cell Therapy Commercial Operations. This role supports critical priorities across the cell therapy business, enabling operational readiness, execution, and continuous improvement across global markets and cross-functional teams.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Job Description
The role is intentionally broad in scope, spanning launch readiness, ongoing operations, and strategic transformation initiatives to support evolving business needs. The successful candidate will operate in a highly dynamic environment, partnering across regions and functions to deliver a seamless customer and patient experience

Key Responsibilities

• Champion operational excellence, process innovation, and future-readiness for current and future cell therapy platforms; benchmark best practices across regions and competitors to inform improvements
• Lead cross-functional process improvements across regions to improve the end-to-end customer experience
• Coordinate commercial input into process and ecosystem changes, including chain of identity/chain of custody solutions, in partnership with global, regional, and local teams
• Define, track, and share operational KPIs with key stakeholders; align priorities, responsibilities, and execution plans with agreed objectives and key results (OKRs)
• Develop and execute market-readiness strategies and tactics for current and future indications of the cell therapy platforms
• Serve as IT business owner as needed, advocating for customer needs and partnering with IT to streamline operations and improve scheduling, data, and user interfaces as new countries launch
• Develop and execute strategies, assets, and tactical plans in close partnership with key internal stakeholders; share learnings across regions to support consistent, scalable operations

Qualifications

• Bachelor’s degree required; advanced degree preferred
• 10+ years in pharmaceutical or biotech, with strong commercial experience (sales, marketing, or analytics)
• Experience partnering with commercial teams to drive business outcomes
• Strong analytical skills with ability to translate data into action
• Experience leading cross-functional initiatives across global or regional teams
• Ability to operate in fast-paced, ambiguous environments
• Strategic thinker with a strong execution focus
• Strong communication and stakeholder management skills

Preferred Experience

• Experience in oncology, hematology, or cell therapy
• Experience supporting commercial planning or business planning processes
• Familiarity working across market access, supply, medical
• Experience working with external alliances or partnerships
• Exposure to process improvement or operational transformation

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

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