Director, HR Transformation

Position Summary

Role and Responsibilities

The Director, HR Transformation leads one integrated function that brings together HR systems, workforce data and AI transformation for the NA SSC. The role turns SSC work into scalable, automated and data-driven services.

It runs Workday (GHRP) and UKG as reliable platforms, ensures trusted and secure HR data, and leads the adoption of AI across HR services. The Director partners closely with subsidiary HR leaders, Samsung HQ in Korea, and SSC peer teams in Planning, HR Operations and Payroll.

Transformation Strategy

• Define and execute the HR transformation roadmap for HR systems, data and AI, aligned with SSC, subsidiary and HQ priorities.

• Identify and lead process automation opportunities across SSC services.

• Partner with the Planning team on project prioritization, KPIs and transformation progress reporting.

HR Systems (HRIS)

• Own the Workday (GHRP) and UKG platforms for North America: configuration, integrations, upgrades and release management.

• Support cyclical talent processes in Workday, such as goal setting, performance, succession, 9-box, advanced compensation and calibration, in partnership with subsidiary Talent Partners.

• Create a clear HRIS service model and catalog for subsidiaries.

• Serve as the North America systems liaison to Samsung HQ.

Data Management

• Own HR data integrity, security role governance and audit readiness (e.g., ICFR, security role and HR capability audits) across subsidiaries.

• Lead HR reporting, dashboards and self-service tools, with a target of 80% self-service for standard data requests.

• Deliver workforce insights that inform HR and business decisions, and ensure follow-through to action.

AX (AI) Transformation

• Lead the AX roadmap: identify, prioritize and deliver AI use cases across all SSC teams.

• Drive delivery of AI solutions, such as the HR AI agent and self-service, with the HRIS and AX teams.

• Lead AI literacy, change management and adoption across the SSC.

• Establish AI governance in line with Samsung HQ policy, and track the value delivered.

Leadership & Partnership

• Lead, coach and develop a multi-disciplinary team; build clear roles and a culture of service and accountability.

• Partner with subsidiary HR leaders, Talent Partners, Planning, HR Operations, Payroll, Legal, IT and HQ.

Skills and Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business, Data Analytics or a related field.

• 12+ years of experience in HR technology, HR data or HR transformation, including 5+ years leading managers or multi-function teams.

• Deep hands-on knowledge of Workday HCM, including security, business processes, EIB, reporting and integrations.

• Proven record of leading HR transformation, automation or AI programs from strategy to adoption.

• Experience in a shared services or multi-entity environment.

• Excellent executive communication and stakeholder management skills.

Preferred

• Hands-on experience designing and leading process automation (e.g., RPA, workflow automation, Workday business process optimization).

• Proven experience leading cross-functional projects end to end, from scoping and planning through delivery and adoption.

• Master's degree (MBA, MS in Analytics or similar).

• Experience with UKG, BI tools (e.g., Power BI, Tableau), and Python or SQL.

• Experience delivering generative AI or conversational AI solutions in HR.

• PMP, Prosci or similar certification.
• Experience working with a global headquarters.

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