Bland AIDirector of SI Partnerships
Bland AI is hiring a Director of SI Partnerships for a remote role open to applicants in United States. It pays $140k-$220k a year and Level rates it ; you can apply on Bland AI.
Level's read on this job
- Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
- This is listed as a remote role.
- The posting mentions LLM, AI agents and speech among its tools and skills.
- Level classes it as a lead role.
- Bland AI has 14 other open roles on Level.
AI in this role
Own the technical post-sale partner ecosystem and drive successful go-lives and adoption for an enterprise voice AI platform.
About Bland AI
Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations. Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started by solving the core infrastructure problem that made voice AI unusable for business: latency, reliability, and the inability to handle real-world complexity. Where early voice AI took 7 seconds to respond and could only handle basic FAQs, Bland built the entire stack from scratch.
Today, Bland's platform fully resolves up to 65% of inbound calls autonomously – handling not just FAQs, but multi-step workflows, authentication logic, business-rule-based routing, and live data lookups. For large call center operators, each percentage point of resolution Bland drives is worth $500K–$1M+ per year in savings. Bland's biggest technical differentiator: they own and operate the entire voice AI stack in-house – transcription, LLM, and TTS – rather than relying on third-party API providers. This is a deliberate architectural choice that enables the uptime guarantees, data security standards, and customization depth that regulated industries require.
Why This Role Matters
Bland is moving rapidly upmarket and building out a partner ecosystem across financial services, healthcare, insurance, travel, telecommunications, and large-scale call center operations. As partners onboard, launch, and scale their end-customer deployments on Bland, Bland needs a technical post-sales leader to make sure they are enabled quickly, launches stay on track, outcomes are measurable, and technical complexity turns into clean, repeatable execution across the partner network.
Role Overview
Objective: Own the post-sale technical partner ecosystem by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals, and expansion opportunities across Bland's partner network.
Core Responsibilities
1. Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion
2. Identify, evaluate and onboard new service partners
3. Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents
4. Diagnose implementation blockers before they become major partner or customer risks
5. Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production
6. Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities
7. Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland
8. Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing
9. Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI
10. Support renewal cycles either independently or in partnership with AEs / commercial owners
Ideal Candidate Profile / Role Requirements
We're looking for a high-ownership, commercially oriented Director of SI Partnerships who can live at the intersection of customer success, technical implementation, and enterprise relationship management. This person should be deeply partner-obsessed, technically sharp, and comfortable owning outcomes in a fast-moving startup environment.
Must-Have Experience
• 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar
• Experience owning post-sale success and outcomes for enterprise partners or customers
• Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience
• Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution
• Highly self-directed — does not need heavy management or a fully built playbook to be effective
Nice-to-Have Experience
• Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management
• Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications
• Experience supporting renewals, expansion, or commercially oriented post-sales motions
• Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch
• Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale
Compensation & Benefits
• Performance-based upside tied to retention, renewals, and expansion
• Meaningful equity in a high-growth, well-funded AI company
• Full benefits package
• Regular partner and customer travel expected
Additional Information
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
How we rate this
Director of SI Partnerships at Bland AI rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you decide when an AI agent can act on its own versus asking for approval first?
- What have you built with speech recognition or text-to-speech, and where did it break?
- Tell me about a project where partner management was part of your work. What did you do?
- Tell me about a project where post sales was part of your work. What did you do?
- Tell me about a project where technical support was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI agents, Speech, Partner Management, Post Sales, and Technical Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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