Director, Product Builder

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa is transforming how products are built through AI.

We are seeking a Director, Product Builder to drive the operational execution, adoption, and continuous evolution of Visa's AI-powered product development platform. This platform leverages agentic AI, workflow automation, and enterprise integrations to accelerate the product lifecycle, enabling teams to move from idea to launch faster and more effectively.

As a Director, you will serve as the operational leader responsible for scaling platform usage across the product organization, driving cross-functional execution, establishing governance, and ensuring the platform delivers measurable business value. You will work closely with Product, Engineering, Risk, Legal, Operations, and executive stakeholders to operationalize AI-enabled product development at enterprise scale.

This role is ideal for a hands-on product leader who thrives at the intersection of product operations, execution, process optimization, adoption, and organizational change.

What You'll Do

Lead Operational Excellence

• Own execution of the platform roadmap, ensuring successful delivery of enhancements, new capabilities, and enterprise integrations.
• Establish operational processes, governance frameworks, and success metrics that enable scalable platform growth.
• Drive prioritization decisions balancing business impact, user needs, technical feasibility, and organizational readiness.
• Monitor platform health, adoption, performance, and user engagement to ensure successful outcomes.

Drive Enterprise Adoption

• Lead user adoption efforts across Visa's global product management organization.
• Create and execute onboarding, enablement, training, and change management strategies.
• Partner with product leaders to increase platform utilization and embed AI-driven workflows into daily operating practices.
• Develop mechanisms to collect user feedback and rapidly translate insights into platform improvements.

Accelerate Cross-Functional Execution

• Serve as the central point of coordination across Product, Engineering, Risk, Legal, Compliance, Marketing, Customer Support, and Operations teams.
• Remove organizational barriers, resolve dependencies, and drive alignment across stakeholders.
• Establish operating rhythms, business reviews, and stakeholder forums to ensure execution transparency and accountability.
• Lead enterprise-wide initiatives to expand platform capabilities and improve efficiency.

Operationalize AI Across Product Development

• Identify opportunities to automate, streamline, and improve product development workflows through AI and intelligent agents.
• Drive implementation of new workflows, agent capabilities, and knowledge management solutions.
• Scale best practices for leveraging AI throughout product discovery, development, commercialization, and lifecycle management.

Measure and Improve Business Impact

• Develop KPIs and operating metrics focused on adoption, productivity, workflow reduction, cycle time improvements, and business outcomes.
• Leverage analytics and user insights to identify friction points and continuously improve platform effectiveness.
• Deliver regular executive reporting demonstrating platform value and organizational impact.

Influence Strategic Direction

• Partner with senior leaders to shape the long-term vision and roadmap for Visa's AI-enabled product development ecosystem.
• Provide thought leadership on generative AI, agentic workflows, and product management transformation.
• Influence investment decisions and prioritization through data-driven recommendations and operational insights.
• Represent the platform in executive discussions and strategic planning forums.

Qualifications

What We're Looking For

Operational Product Leader

• You have successfully operationalized large-scale products, platforms, or transformation initiatives and excel at translating strategy into measurable execution.

Exceptional Cross-Functional Operator

• You build strong partnerships, influence without authority, and consistently drive results across complex stakeholder environments.

Product Operations Mindset

• You understand how to create scalable processes, governance models, adoption frameworks, and operating mechanisms that enable sustainable growth.

Executive Presence and Influence

• You are comfortable engaging senior leaders, presenting recommendations, driving alignment, and influencing decisions through credibility, insight, and data.

AI and Technology Practitioner

• You have practical experience applying generative AI, workflow automation, or emerging technologies to solve business challenges and improve organizational effectiveness.

Customer and User Advocate

• You deeply understand user needs and are passionate about delivering intuitive solutions that improve productivity and create meaningful value.

Experience

• 8+ years of product management, product operations, program leadership, or platform management experience.
• Proven success leading complex, cross-functional initiatives in large-scale enterprise environments.
• Experience driving adoption, enablement, operational readiness, and organizational change management.
• Experience building and executing business operating models, governance frameworks, and performance management processes.
• Strong understanding of generative AI, automation, agentic workflows, and emerging technology trends.
• Experience working closely with Product and Engineering teams on highly technical solutions.
• Demonstrated ability to influence executive stakeholders and drive organizational alignment.
• Experience in payments, fintech, technology, or other highly regulated industries preferred.

Leadership Attributes

• Execution-focused leader who turns vision into results.
• Strong operator with a bias toward action and accountability.
• Executive presence with the ability to influence senior leaders.
• Data-driven decision maker who leverages insights to drive outcomes.
• Collaborative partner who builds trust across organizations.
• Change agent capable of driving adoption and organizational transformation.
• Passionate about leveraging AI to improve how teams work and deliver value.

Success Measures

During the first 12-18 months, success will be measured by:

• Enterprise platform adoption and engagement growth
• Product manager satisfaction and utilization
• Reduction in product development cycle times
• Expansion of AI-enabled workflows across the organization
• Delivery against roadmap commitments
• Increased operational efficiency and productivity gains
• Executive stakeholder alignment and advocacy
• Measurable business impact from platform investments

Role Profile: 70% Operational Leadership | 30% Strategic Influence & Executive Partnership

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer