Director, Sales Operations, GTS

About the Role:

The Director of Sales Operations for Public Sector serves as a trusted business partner to sales leadership, driving operational excellence, strategic planning, and execution across the Public Sector organization. This role is responsible for translating business priorities into scalable processes, actionable insights, and measurable outcomes that accelerate growth and improve seller productivity.

The ideal candidate combines strong analytical and business acumen with the ability to influence across multiple stakeholders. They will lead key operating rhythms, forecasting, territory and quota planning, programs, and strategic initiatives while ensuring alignment between Sales, Service and other cross-functional partners.

Success in this role requires a proactive leader who can balance long-term strategy with day-to-day execution, identify opportunities for continuous improvement, and leverage data to drive decision-making. This individual will play a critical role in enabling sales teams to achieve business objectives while delivering a best-in-class client and seller experience. Executive presence and business acumen a must.

What You Will Do:

• Develop execution plan for key programs to drive growth and retention initiatives at scale
• Collaborate with other Continental Ops leaders to align, share and implement best practices.
• Oversee the reporting/analysis of business results and forecasts
• Develop monthly operational presentations capturing sales performance, causals, leading/lagging indicators, processes/programs, and other insights into the operations of the business
• Lead preparation and development of meeting material for presentations; represent sales channel in key leadership meetings
• Own execution of cross-functional initiatives including setback, preparation and logistics to ensure high-impact program delivery
• Cultivate strong relationships across organization and influence/coordinate with required stakeholders
• Create and build content and lead sales workshops, programs and case studies when needed
• Identify opportunities to improve existing programs through regularly engaging with sales to collect feedback (bright spots, areas for improvement)
• Perform analyses on program metrics and share insights with leadership
• Manages and/or participates in ad-hoc projects and initiatives as needed
• Support Sales Advisory Board activities

What you will need:

• 10+ years business experience OR,
• 5+ years of consulting, project management, or other operationally equivalent work
• Demonstrated operational and program management skills
• Creative problem solver to address new types of challenges with real-world impact
• Strong verbal and written communication skills with ability to communicate across different levels
• Must have Executive leadership presence
• Comfortable with ambiguity and ability to stay flexible in a rapidly shifting environment
• Aptitude for quantitative and qualitative problem solving; comfortable with making data-driven decisions
• Background in sales or sales-adjacent preferred with ability to understand sales process and distill best practices
• Advanced proficiency in PowerPoint and Excel skill is necessary.
• Additional experience with data visualization tools, automation, and process mapping

Req. # 114446

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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