Director - Small and Medium Businesses , Retail Business Services SPEG

Amazon is hiring a Director - Small and Medium Businesses , Retail Business Services SPEG in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions strategic leadership, vendor management and p l management among its tools and skills.
Level classes it as an executive role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Lead a global vendor management organization and drive profitable growth for small and medium businesses at Amazon.

strategic-leadershipvendor-managementp-l-managementprogram-managemente-commerce

Are you ready to lead a high-impact vendor management organization? Are you energized by the challenge of building scaled solutions that drive profitable growth for tens of thousands of vendors across the world's largest e-commerce ecosystem?

Amazon is seeking a Director, Retail Business Services (RBS), Selling Partner Engagement & Growth (SPEG) Small and Medium Businesses (SMB) to serve as the single-threaded leader for end-to-end management of Torso/Tail vendors — driving profitable growth through two integrated programs: Amazon Vendor Services (AVS) - paid vendor management service, and Mass Vendor Relations (MVR) - non paid scaled vendor management.

This role presents a unique opportunity to lead a ~$20B+ GMS business across worldwide Amazon marketplaces, managing a team of ~2,000 HC and 10 direct reports spanning 10 countries. You will simultaneously manage paid (AVS) and non-paid (MVR) vendor channels with distinct P&L dynamics across 18 stores globally. The business demands active navigation of multi-dimensional headwinds — including complex vendor portfolio transitions, tariff-driven profitability erosion, vendor fraud detection, and evolving marketplace dynamics — all while sustaining strong productivity improvement.

The successful candidate will shape the future of how Amazon manages its Torso/Tail vendor ecosystem at scale, defining how we leverage technology, and operational excellence to drive vendor growth, improve profitability, and deliver best-in-class Selling Partner experience. This role offers unparalleled opportunity to build and scale programs that directly impact Amazon's bottom line while enhancing the experience of thousands of vendors worldwide.

Key job responsibilities
Strategic Leadership & Vision
- Drive the north star vision of "no-unmanaged vendor" across WW Amazon marketplaces — building scaled, paid and non-paid vendor management solutions (AVS, VCP, MVR) that drive profitable growth for Torso/Tail vendors
- Establish and own the P&L for Torso/Tail vendors; build a shadow P&L and drive key input metrics (inventory, pricing, selection, deals) to drive business growth and profitability
- Define and execute the multi-year growth agenda — expanding Torso/Tail vendor coverage globally, scaling to new marketplaces, and reimagining delivery models

Program Management & Execution
- Build Best-in-Class AVS service — enabling vendor growth through Vendor Growth Plans (VGPs)
- Lead MVR growth engine — recruit and ramp new brands, reduce activation time, and drive FCF

Stakeholder Management & Influence
- Influence Retail Leaders (Country Managers, Finance, Category Leaders) across VP organizations to identify business priorities, develop joint goals, drive standardization, and jointly build the long-term strategic vision for program growth
- Lead vendor negotiation strategy — own annual vendor negotiations (AVN) and build always-on negotiation (AoN) capabilities targeting incremental FCF and CM improvement

Innovation & Technical Leadership
- Champion GenAI automation to drive productivity improvement
- Build proactive detection mechanisms for vendor fraud and emerging risk MOs
- Drive Exceptional Vendor Experience (VX)— through internal and external benchmarking to understand key vendor pain points, and build the services, technologies, systems, and mechanisms to drive best-in-class VSAT

Leadership Impact
- Own the people charter — define the appropriate org structure, drive consistency in employee experience across 10 countries, drive diversity and inclusion initiatives that impact at scale
- Build mechanisms to audit employee and team performance, and cultivate a Day-1 culture of bold experimentation and GenAI upskilling
- Develop next-generation leaders across a globally distributed team
- Make bold, high-velocity decisions in areas where the operating model is actively being redefined

Basic qualifications

- Full time MBA or equivalent
- Minimum 10+ years in managing vendor relationships
- Experience managing P&L at scale across multiple geographies
- Hands-on experience in Retail, eCommerce, and supply chain functions
- Experience in complex cross-functional launches partnering with central teams

Preferred qualifications

- Business Education (MBA) preferred
- Familiarity or experience with autonomous systems and machine learning is a plus for this role
- Exceptional written, verbal, and presentation skills; excellent interpersonal skills
- Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases
- Demonstrated agility in thriving within fast-paced and innovative environments
- Experience in working with diverse set of team members, stakeholders, and customers
- Track record of driving large-scale automation and GenAI adoption in operational environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Director - Small and Medium Businesses , Retail Business Services SPEG at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Director - Small and Medium Businesses , Retail Business Services SPEG is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on June 10, 2026.
Seniority: executive.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Strategic LeadershipVendor ManagementP L ManagementProgram ManagementE Commerce

Questions you could be asked

Tell me about a project where strategic leadership was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where p l management was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where e commerce was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Strategic Leadership, Vendor Management, P L Management, Program Management, and E Commerce. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker