DSP Capacity Manager, Delivery Service Partners Capacity, Planning and Performance

Amazon is hiring a DSP Capacity Manager, Delivery Service Partners Capacity, Planning and Performance in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions capacity planning, logistics and supply chain among its tools and skills.
Level classes it as a lead role.
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AI in this role

Lead national capacity execution and network planning across Japan as a Delivery Service Partners Capacity Manager at Amazon.

capacity-planninglogisticssupply-chaindata-analysiscross-functional-leadership

Delivery Service Partners Capacity Manager – Japan (Based at HND21, Tokyo)

Amazon Logistics (AMZL) Japan is looking for a Delivery Service Partners (DSP) Capacity Manager to lead capacity execution across the entire country. This is a high-impact role that plays a key part in ensuring we deliver on our customer promise while optimizing our nationwide delivery network. With end-to-end responsibility for Japan, this role offers significant leadership exposure, strategic influence, and the opportunity to shape the future of Amazon’s last-mile logistics.

As the DSP Capacity Manager, you will own and drive capacity execution at the national level, ensuring we have the right resources in place to support our expanding delivery operations. You will work cross-functionally with key teams—including OTR, Stations, Finance, Central Operations, Fleet, Amflex, ACES and SnOP team —to identify opportunities, improve processes, and drive efficiency across our network.

This role requires someone comfortable working in an ambiguous and fast-moving environment, capable of making data-driven decisions, and confident in collaborating with senior AMZL leaders. You will analyze complex datasets, translate insights into actionable strategies, and provide updates to senior leadership. With significant responsibility and direct exposure to leadership teams, this is a unique opportunity to shape the future of Amazon’s delivery network in Japan.

Key Responsibilities
- Lead DSP capacity execution across all of Japan, ensuring scalability and operational efficiency.
- Optimize short-term, mid-term, and long-term capacity planning, aligning network resources with delivery demand.
- Analyze complex data and generate insights that drive strategic decision-making.
- Collaborate with key stakeholders across OTR, Stations, Finance, Central Operations, Fleet, Amflex, SnOP, ACES and WW Central Planning.
- Drive improvements in capacity management by identifying bottlenecks and implementing data-driven solutions.
- Engage with senior AMZL leaders, providing updates and recommendations on capacity planning.
- Bring clarity to ambiguous situations, ensuring alignment across partner teams and leadership.

What You’ll Need to Succeed
- Strong analytical skills with the ability to break down complex problems and identify practical solutions.
- Experience managing cross-functional projects and working with senior stakeholders.
- A proactive, problem-solving mindset with a focus on continuous improvement.
- Ability to thrive in a fast-paced, evolving environment and drive clarity from ambiguity.
- Strong communication skills, with confidence in reporting and presenting insights to leadership.

This role offers a unique opportunity to influence the future of last-mile logistics in Japan, ensuring we continue to delight our customers with fast, reliable deliveries. If you’re looking for a role where you can make a real impact and drive operational excellence at a national scale, we’d love to hear from you!

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

More Information
・Department: Last Mile (AMZL)
・Location: Tokyo Office

Key job responsibilities
• Owner of regional capacity cadences for Off Peak and Event Periods for all AMZN capacity workstreams.
• Event period regional ramp execution, incorporating DSP composition, Jurisdiction changes, DSP launches, fleet deployment, ramp offsets, quarterly percentage re-allocation and Q4 Ramp Down
• Removal of controllable barriers to capacity execution, through identifying risk and working with partner teams like DPM, Fleet Planning, CO, SNoP, PXT, Geospatial Partner Experience and Top of Funnel to mitigate and plan around risk.
• JP DSP composition for peak and off peak, including Pop-Up planning and new DSP launches
• Ownership for OTR capacity related updates for DBR, WBR and MBR reporting mechanisms
• Deployment of predefined projects, new products and processes into regional capacity cadences .
• Analyze data to identify network risks and deploy associated actions and capacity levers to remedy.

A day in the life
Every day can be different, as we follow the weekly capacity cadence your workload will switch from planning and preparation to execution and problem solving. There will need to be a constant focus on identifying barriers on things like like Fleet shortages, driver shortages or severe weather incidents. Ownership of this and providing visibility on how we overcome them within your peer group and to senior leadership will be a key part of your success.

Basic qualifications

- Bachelor's degree, or Advanced degree
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
- Experience in making data driven business decisions
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience analyzing data and best practices to assess performance drivers
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity

Preferred qualifications

- Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
- Experience running an effective operational excellence program
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity
- Experience working with multiple stakeholders at various levels and in different locales to drive alignment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Speak, write, and read fluently in Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

DSP Capacity Manager, Delivery Service Partners Capacity, Planning and Performance at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

DSP Capacity Manager, Delivery Service Partners Capacity, Planning and Performance is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 13, Tokyo.
The job was posted on September 30, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Capacity PlanningLogisticsSupply ChainData AnalysisCross Functional Leadership

Questions you could be asked

Tell me about a project where capacity planning was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

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List these exact terms on your resume: Capacity Planning, Logistics, Supply Chain, Data Analysis, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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