Duty Manager - Front Office - Jumeirah Living Marina Gate (UAEN)

About Jumeirah 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

About Jumeirah Living Marina Gate:

Jumeirah Living Marina Gate is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travellers, the property includes a range of dining and lifestyle facilities suited to short and extended stays.

About the Job 

An exciting opportunity has arisen for a Duty Manager (UAEN) in Front Office to join Jumeirah Living Marina Gate. 

The main duties and responsibilities of this role include: 

• Oversee the day-to-day operations of the Front Office during assigned shifts, ensuring exceptional guest experiences and seamless service delivery. 
• Act as the primary point of contact for guests, effectively handling enquiries, requests, complaints, and service recovery situations in a professional and timely manner. 
• Lead, motivate, and support the Front Office team to maintain the highest standards of guest service, professionalism, and operational efficiency. 
• Monitor arrivals, departures, VIP guests, long-stay residents, and special requests to ensure personalised and memorable guest experiences. 
• Coordinate closely with Housekeeping, Engineering, Security, Concierge, and other departments to ensure smooth operational flow and prompt resolution of guest-related matters. 
• Ensure compliance with company policies, service standards, health and safety requirements, and security procedures.

About You

The ideal candidate for this position will have the following experience and qualifications:

• UAE National (Emirati) with a passion for hospitality and guest service excellence. 
• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred. 
• Minimum 2 to 4 years of experience in Front Office operations within a luxury hotel, serviced residences, or hospitality environment, including supervisory responsibilities. 
• Solid understanding of Front Office procedures, guest relations, and service recovery practices. 
• Strong leadership, problem-solving, and decision-making skills with the ability to remain calm under pressure.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement 
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)