#EG Desktop Engineer SSOE (OST2)

Singtel is hiring a #EG Desktop Engineer SSOE (OST2) in Singapore, Singapore. Level rates it ; you can apply on Singtel.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level lists 499 other open roles at Singtel.
The role was posted within the past week.

AI in this role

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

Perform End User Support – Client Management
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform follow-up with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.
Manage client platform implementation / upgrade project.
Ensure deliverables meet service level requirement. Propose and implement action plan when required.
Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
Submit progress reports

Ideal candidate should possess the following:

Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
Computer literacy in MS Office
Proficiency in Technology will be added advantage
Independent, resourceful, result-oriented individuals with a "can-do" attitude

How we rate this

#EG Desktop Engineer SSOE (OST2) at Singtel rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.