Emirati Talent | After Sales Representative
AI in this role
JOB TITLE
After Sales Representative | Emirati Talent | MAF LifeStyle | Shared Costs
ROLE SUMMARY
Maximize company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance
ROLE PROFILE
- Handle customer inquiries, requests, and complaints accurately and efficiently through various communication channels.
- Deliver exceptional customer service by meeting customer expectations and resolving issues within established service standards.
- Promote and maintain a positive customer experience in every interaction.
- Communicate customer concerns, operational issues, and product-related feedback to the Contact Center Supervisor or Manager.
- Support the achievement of e-commerce sales targets by identifying opportunities to promote products and services.
- Collaborate effectively with internal teams, including Distribution Centers and Merchandising, to ensure timely issue resolution.
- Participate actively in team meetings and contribute to continuous improvement initiatives within the Contact Center.
- Foster a culture of teamwork, professionalism, and customer-centricity while supporting colleagues and business objectives.
REQUIREMENTS
- Minimum 1 year of relevant experience or Customer Care Experience.
- Strong verbal and written communication skills with the ability to handle customer interactions professionally across multiple channels.
- Proven ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).
- Proficiency in Microsoft Office applications and experience using CRM, ticketing, or customer service management systems.
- Strong organizational, problem-solving, and multitasking skills with the ability to prioritize workload in a fast-paced environment.
WHAT WE OFFER
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.has context menu
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How we rate this
Emirati Talent | After Sales Representative at Majid Al Futtaim rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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