Employee Relations Investigator, International Markets Centralized Investigations (IMCI)

Amazon is hiring an Employee Relations Investigator, International Markets Centralized Investigations (IMCI) in Mexico City, Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this HR role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Workday, Excel and employee relations.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Investigate sensitive HR and employee relations issues across Mexico, Colombia, and Costa Rica as an ER Investigator.

workdayexcel

employee-relationsinvestigationlabor-lawhr-compliance

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our International Markets Centralized Investigation (IMCI) team as an Employee Relations (ER) Investigator supporting our Mexico, Colombia and Costa Rica locations.

The central objective of the IMCI team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased and consistent manner.

The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of HR, employee and labor relations issues and business challenges. The ideal candidate has demonstrable experience in Human Resources (HR) and Employee Relations.

Candidates must possess a valid Colombian law degree to be considered for this role

Key job responsibilities
-Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
-Independently manage assigned casework, bringing investigations to closure rapidly and definitively
-Design, collect, and analyze multiple levels of employee and stakeholder feedback
-Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
-Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
-Partner to engage in continuous improvement of communication vehicles and practices
-Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Ops employees
-Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
-The individual also will work re-actively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.
-This role also requires, at times, to conduct interviews for associates working night shifts.

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic qualifications

- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English
- 3+ years of experience in Human Resources and/or Employee Relations.
- 3+ years of experience conducting investigative fieldwork, including complainant, witness and subject employee interviews, data analysis and documentation.
- Experience maintaining strict confidentiality.

Preferred qualifications

- Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Employee Relations Investigator, International Markets Centralized Investigations (IMCI) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Employee Relations Investigator, International Markets Centralized Investigations (IMCI) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, DIF, Mexico City.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Employee RelationsInvestigationLabor LawHr ComplianceWorkdayExcel

Also common in HR jobs at this level

AWS Computer vision AI agents SQL Generative AI Machine learning

Pay

Typical HR job: $120k

This posting doesn't list pay. Use the typical HR figure when pay comes up. See HR jobs

Questions you could be asked

Tell me about a project where employee relations was part of your work. What did you do?
Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where labor law was part of your work. What did you do?
Tell me about a project where hr compliance was part of your work. What did you do?
Walk me through how you've used Workday in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Employee Relations, Investigation, Labor Law, Hr Compliance, and Workday. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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