Level

Ro

Engineering Manager, Patient Experience

Ro is hiring an Engineering Manager, Patient Experience in New York, United States. Level rates it ; you can apply on Ro.

Level's read on this job

  • Little AI ●○○○ is how Level rates this role: aI is not part of the work.
  • The posting mentions engineering management, full stack and healthcare among its tools and skills.
  • Level classes it as a lead role.
  • Ro has 51 other open roles on Level.

AI in this role

Engineering Manager leading the Patient Experience team to build digital healthcare systems and patient interaction surfaces.

engineering-managementfull-stackhealthcareleadership

Join Tech @ Ro to build the future of healthcare, from the ground up!

At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.

We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.

At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.

…and we’re just getting started. 

As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:

  • Solve complex, high-concurrency problems across a full-stack platform
  • Build and ship quickly with tight feedback loops and real-world impact
  • Own systems end-to-end, from architecture to production performance
  • Work alongside experienced operators, technical leaders, and clinicians
  • Help define how modern healthcare should be delivered

We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.

If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.


The Role:

As an Engineering Manager on the Ro Patient Experience team, you’ll be responsible for the surface areas that support millions of patients in  their treatment journey - everything from coordinating treatment plans with their provider to receiving counseling and support from their care team. You’ll own engineering execution and direction for a highly visible product area, partnering closely with Product, Design, Data, and engineering teams across Ro to turn complex and sometimes ambiguous patient needs into intuitive experiences. You’ll be a strong people leader who remains close to the work, bringing the product judgment, technical depth, and bias toward action needed to help the team make decisions and deliver. This role is well suited to someone who is comfortable creating clarity amid ambiguity, navigating a range of stakeholder perspectives, and taking ownership beyond the traditional boundaries of engineering management.

How we rate this

Engineering Manager, Patient Experience at Ro rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Engineering ManagementFull StackHealthcareLeadership

Questions you could be asked

  1. Tell me about a project where engineering management was part of your work. What did you do?
  2. Tell me about a project where full stack was part of your work. What did you do?
  3. Tell me about a project where healthcare was part of your work. What did you do?
  4. Tell me about a project where leadership was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Engineering Management, Full Stack, Healthcare, and Leadership. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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