Enterprise Customer Success Manager

Perplexity is hiring an Enterprise Customer Success Manager in San Francisco, United States. It pays $170k-$220k a year and Level rates it ; you can apply on Perplexity.

Level's read on this job

Level rates this customer service role Works on AI ●●●○: the daily work is on AI products, without building the model.
The listed pay starts 70% above the typical customer service posting on Level.
Level classifies it as a senior role.
Level lists 130 other open roles at Perplexity.

AI in this role

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.

You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.

Responsibilities

Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends

Requirements

5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool

Why Perplexity?

Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

Compensation

This role has a set base salary plus a variable component. OTE is $170-220k

How we rate this

Enterprise Customer Success Manager at Perplexity rates 67 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Enterprise Customer Success Manager is an open job at Perplexity.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $170k-$220k a year.
The role is based in San Francisco.
The job was posted on October 6, 2025.
Seniority: senior.
Applications are handled by Perplexity. Apply on Perplexity

Prepare for this job

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Pay

This job starts at: $170k
Typical customer service job: $100k

This posting starts 70% above the typical customer service job. See customer service jobs

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