Enterprise Operations Engineer (A/V)

Mastercard is hiring an Enterprise Operations Engineer (A/V) in São Paulo, Brazil. Level rates it ; you can apply on Mastercard.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Video Conferencing, av technologies and operations among its tools and skills.
Level classes it as a mid-level role.
Mastercard has 948 other open roles on Level.
Posted in the last few days.

AI in this role

Manage AV technologies, lifecycle refresh initiatives, and enterprise operations for Mastercard's global multimedia services.

Video Conferencing

av-technologiesoperationsstakeholder-management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Enterprise Operations Engineer (A/V)

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Multimedia Services team is seeking an Enterprise Operations Engineer II, Field Services to support multiple regions globally. This role is responsible for driving lifecycle refresh initiatives, leading transformational efforts, and delivering high-quality AV services and event support within the assigned region, while also contributing to global team priorities as needed.
The ideal candidate is highly motivated, analytical, results driven, and an effective communicator.
As the organization continues to evolve toward a more flexible workplace, this role will play a key part in enhancing the employee digital experience, helping to enable, connect, and empower colleagues around the world.

Main Responsibilities

• Serve as the primary support lead for AV technologies, including video conferencing, wireless sharing, room scheduling, and digital signage
• Partner with the Regional Manager and Operations Lead to plan and execute strategic AV refresh initiatives across the region
• Collaborate with stakeholders (end users, Real Estate, Network Engineering, vendors) to modernize and enhance audiovisual experiences
• Oversee solution delivery and drive final acceptance into operations using standardized processes and documentation
• Lead incident, problem, and break/fix management, coordinating with internal engineering teams and external vendors
• Manage ITSM processes, including ticketing, incident resolution, change management, monitoring, and reporting
• Drive operational excellence by tracking KPIs, contributing to performance metrics, and identifying continuous improvement opportunities
• Oversee vendor relationships, support AV-enabled events, and contribute to global standards, disaster recovery planning, and operational processes

All About You

• 3+ years of hands-on experience installing, configuring, supporting, and managing audiovisual technologies within global enterprise environments, including video conferencing systems, audio DSPs, wireless presentation solutions, control systems, room scheduling platforms, and digital media infrastructure.
• Strong expertise in collaboration technologies, including Microsoft Teams, Zoom, and Webex, ensuring seamless communication and high-quality meeting experiences for end users.
• Proven ability to deliver exceptional customer service and technical support, building strong relationships with stakeholders while maintaining a high level of user satisfaction.
• Solid understanding of audiovisual, networking, and security infrastructures, enabling efficient troubleshooting and reliable system performance.
• Experienced in providing day-to-day operational support and maintenance, ensuring system availability, stability, and optimal performance across enterprise environments.
• Skilled in diagnosing and resolving technical incidents, identifying root causes, and following established procedures to minimize downtime and service disruptions.
• Hands-on experience supporting IT Service Management (ITSM) processes, including incident, problem, change, and capacity management.
• Contributes to continuous improvement initiatives by identifying opportunities to enhance network performance, collaboration technologies, and operational efficiency.
• Demonstrated ability to mentor and support junior team members, sharing technical knowledge and promoting best practices across the organization.
• Strong analytical and problem-solving skills, with a proactive approach to maintaining highly available and reliable collaboration and AV solutions.
• Excellent written and verbal communication skills, with the ability to effectively communicate technical issues, status updates, resolutions, and root cause analyses to both technical and business audiences.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

How we rate this

Enterprise Operations Engineer (A/V) at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Enterprise Operations Engineer (A/V) is an open job at Mastercard.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Sao Paulo, Brazil.
The job was posted on November 5, 2026.
Seniority: mid.
Applications are handled by Mastercard. Apply on Mastercard

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Av TechnologiesOperationsStakeholder ManagementVideo Conferencing

Questions you could be asked

Tell me about a project where av technologies was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
What's a project where you used Video Conferencing hands-on?

Adapt your resume

List these exact terms on your resume: Av Technologies, Operations, Stakeholder Management, and Video Conferencing. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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