AmazonEnterprise Support Manager - Taiwan, Enterprise Support, Japan and Taiwan
Amazon is hiring an Enterprise Support Manager - Taiwan, Enterprise Support, Japan and Taiwan in Tokyo, Japan. Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include AWS, technical support and account management.
- Level classifies it as a senior role.
- Level lists 21,000+ other open roles at Amazon.
- The role was posted within the past two weeks.
AI in this role
Enterprise Support Manager leading technical account managers to provide cloud support and ensure customer success on AWS.
If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or web-related programming that includes the consumption of web services we'd like to talk with you!
Key job responsibilities
The Enterprise Support Manager is in charge of Technical Account Managers working on technical support solutions for external business customers. Your team works with existing customers and maintains those relationships. As the manager you are accountable for the customer technical support experience, case escalations, customer platform resilience, and operational quality.
A day in the life
Manage assigned Enterprise accounts and oversee support cases
• Engage with key customers your team owns and understand the issues they face.
• Advocate for customer features and requirements within AWS (be their voice internally)
• Participate in customer's meetings (onsite or via phone)
• Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Partner with customers stakeholders engineers and other teams to determine which support activities move forward and in what priority order.
• You define metrics to measure team progress customer experience solution quality and operational excellence.
• Foster a diverse and inclusive working environment.
Basic qualifications
- 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
- Bachelor's degree in Computer Science, Math, or a related field
- Experience in technical team management
- Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Experience working with enterprise software companies
Preferred qualifications
- Experience driving projects to improve support-related processes and technical support
- Experience in systems administration, network engineering, or software development engineering
- Experience in technical account management, business relationship management, or consulting
- Experience with AWS services or other cloud offerings
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Enterprise Support Manager - Taiwan, Enterprise Support, Japan and Taiwan at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where team management was part of your work. What did you do?
- Tell me about a project where cloud computing was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Technical Support, Account Management, Customer Success, Team Management, and Cloud Computing. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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