ETIC, Atlassian Technical Support - Associate

PwC is hiring an ETIC, Atlassian Technical Support - Associate in Cairo, Egypt. Level rates it ; you can apply on PwC.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
PwC mentions visa sponsorship in this posting.
Tools and skills the posting cites include Jira, Confluence and Atlassian Products.
Level classifies it as a junior role.
Level lists 3,700+ other open roles at PwC.

AI in this role

Provide technical support and administration for Atlassian products like Jira and Confluence.

JiraConfluenceAtlassian Products

technical-supportapplication-supportincident-managementagile-methodologiesscripting

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

We are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our team. In this role, you will be pivotal in providing technical support for Atlassian products such as Jira and Confluence. You will collaborate with our clients and partners to deliver effective support solutions that align with their business requirements.

You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programs across the PwC Global Network, including the UK, the Netherlands and Germany.

As an Atlassian Products Support Engineer, you will:

Provide technical support for Atlassian products, ensuring adherence to best practices and standards
Manage and optimize application performance, security, and operational tasks
Troubleshoot and resolve technical issues related to Jira, Confluence, and associated tools
Work closely with other support engineers, developers, architects, and project managers within our organization
Managing Jira Projects and Confluence Spaces on both Cloud and self-hosted versions
Support daily tickets and requests on both Jira and Confluence, to create new Jira projects, workflows, custom fields, and Confluence Spaces

Required Skills:

Bachelor’s degree in Computer Science, Engineering, or a related field
A minimum of 2 years of experience in the Applications Technical Support Domain
Proficient in supporting Atlassian products, particularly Jira and Confluence
Familiarity with application support tools and methodologies
Experience with scripting and automation tools
Knowledge of IT service management and agile methodologies
Strong communication and interpersonal skills
Proficiency in English

Desirable:

Atlassian Certified Professional (ACP-620) Managing Jira Cloud Projects Certification or Similar Atlassian Certification

Essential skills & attributes:

Excellent oral and written communication skills as well as basic presentation skills
Ability to work within a fast-paced & unstructured environment.
Excellent time management, communication and organizational skills
Ability to interact efficiently and collaborate with team members

Education:
University
Bachelors education in a Computer Science/ IT / Communications Engineering

Desired Languages:
Fluent (English) - Speaking and Writing

What we offer:

Flexible working arrangements (Flex-work, Home Office)
Refer-a-Friend – get a bonus in the employee referral program
Wide range of leading-edge trainings (including language courses)
Family Medical Insurance
Yearly Bonus

This position offers the opportunity to develop your technical skills while working in a dynamic and supportive environment. If you are passionate about providing exceptional support for industry-leading software products, we would like to hear from you.

At PwC, The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy.

This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, ‘The PwC Professional’.

The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships.

We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

Whole leadership : The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner.

Global acumen: The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.

Technical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation.

Business acumen: The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC.

Relationships: The ability to build relationships of high value which are genuine and meaningful.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Atlassian, Atlassian Confluence, Atlassian JIRA, Support Tools

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

How we rate this

ETIC, Atlassian Technical Support - Associate at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

ETIC, Atlassian Technical Support - Associate is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Cairo - ETIC.
The job was posted on June 11, 2026.
Seniority: junior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportApplication SupportIncident ManagementAgile MethodologiesScriptingJiraConfluenceAtlassian Products

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where application support was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where agile methodologies was part of your work. What did you do?
Tell me about a project where scripting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Support, Application Support, Incident Management, Agile Methodologies, and Scripting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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