Level

PwC

ETIC, Azure Technical Support Engineer - Associate

AI in this role

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.

Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.

Overview

We are seeking a motivated and skilled Azure Technical Support Specialist with 1-3 years of experience to join our dynamic support team. The ideal candidate will possess a strong understanding of Microsoft Azure services and be dedicated to providing excellent customer support.

Key Responsibilities

  • Provide technical support for Azure services, including troubleshooting and resolving issues related to cloud infrastructure, applications, and services.
  • Assist customers in understanding Azure features and functionalities, guiding them through best practices.
  • Monitor and respond to support tickets in a timely manner, ensuring a high level of customer satisfaction.
  • Collaborate with engineering and product teams to escalate and resolve complex issues.
  • Document solutions and maintain knowledge base articles for internal and customer use.
  • Participate in on-call rotation to provide after-hours support as needed.
  • Stay up to date with Azure updates, features, and industry trends.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 1-3 years of experience in technical support or a similar role, preferably with a focus on cloud technologies.
  • Familiarity with Microsoft Azure services (e.g., Virtual Machines, Azure Active Directory, SQL Database) and tools.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication skills, both verbal and written, with a customer-focused mindset.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant certifications (e.g., Microsoft Azure Fundamentals, Azure Administrator) are a plus.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Architecture Frameworks, Business Process Modeling, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Virtualization, Communication, Emotional Regulation, Empathy, Enterprise Architecture, Enterprise Integration, Firewall (Network Security), Inclusion, Intellectual Curiosity, IT Infrastructure, IT Operations, IT Troubleshooting, Microsoft Azure, Network Access Protocols, Network Cloud Computing Platforms, Network Design and Deployment, Network Infrastructure {+ 10 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

How we score this

ETIC, Azure Technical Support Engineer - Associate at PwC scores 23 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

  1. AI Level 480 to 100
  2. AI Level 360 to 79
  3. AI Level 240 to 59
  4. AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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