ETIC, IT Governance Consultant - Senior Manager

PwC is hiring an ETIC, IT Governance Consultant - Senior Manager in Cairo, Egypt. Level rates it ; you can apply on PwC.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
PwC mentions visa sponsorship in this posting.
Level classifies it as a senior role.
Level lists 3,700+ other open roles at PwC.

AI in this role

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.

Key Responsibilities:

Assess and enhance existing ITSM processes and governance structures
Design and implement IT operating models aligned with business strategy
Lead or support ITSM tool implementations and process automation
Align ITSM practices with ITIL framework and ISO standards
Develop policies, procedures, and performance metrics (SLA, KPI, KRI)
Collaborate with stakeholders across IT, Risk, Compliance, and Business units

Required Qualifications:

ITIL v4 Certification (Foundation or higher)
Proven experience in ITSM implementation and optimization
Strong background in IT Governance and Operating Models
Familiarity with ISO/IEC 20000, ISO/IEC 27001, or similar standards
Familiarity with OKR, KPI, KRI concepts and demonstrable expertise
Experience working with IT strategy and transformation initiatives
Excellent communication, documentation, and stakeholder engagement skills

Preferred Qualifications:

Experience in regulated industries (e.g., banking, finance, healthcare)
Knowledge of COBIT, TOGAF, or other governance frameworks
Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

How we rate this

ETIC, IT Governance Consultant - Senior Manager at PwC rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.