Level

PwC

ETIC, IT Governance Consultant - Senior Manager

AI in this role

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.

Key Responsibilities:
  • Assess and enhance existing ITSM processes and governance structures
  • Design and implement IT operating models aligned with business strategy
  • Lead or support ITSM tool implementations and process automation
  • Align ITSM practices with ITIL framework and ISO standards
  • Develop policies, procedures, and performance metrics (SLA, KPI, KRI)
  • Collaborate with stakeholders across IT, Risk, Compliance, and Business units
Required Qualifications:
  • ITIL v4 Certification (Foundation or higher)
  • Proven experience in ITSM implementation and optimization
  • Strong background in IT Governance and Operating Models
  • Familiarity with ISO/IEC 20000, ISO/IEC 27001, or similar standards
  • Familiarity with OKR, KPI, KRI concepts and demonstrable expertise
  • Experience working with IT strategy and transformation initiatives
  • Excellent communication, documentation, and stakeholder engagement skills
Preferred Qualifications:
  • Experience in regulated industries (e.g., banking, finance, healthcare)
  • Knowledge of COBIT, TOGAF, or other governance frameworks
  • Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

How we score this

ETIC, IT Governance Consultant - Senior Manager at PwC scores 32 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

  1. AI Level 480 to 100
  2. AI Level 360 to 79
  3. AI Level 240 to 59
  4. AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Get new AI jobs by email

One email a week with the new AI jobs, each rated AI Level 1 to 4 for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.

Similar roles

Other roles rated AI Level 1 at other companies.

What kind of AI work fits you?

Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.

Find my next step

More jobs at PwC

Related searches

Same AI level

Apply on PwC