ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager

AI in this role

Line of Service

Internal Firm Services

Industry/Sector

Specialism

Management Level

Manager

Job Description & Summary

Design, assess, and deliver Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments. Lead end-to-end architecture, migration planning, and rollout of unified communications, ensuring alignment with enterprise infrastructure standards and minimal business disruption.

Key Responsibilities

Assess existing IT/telephony environments and identify gaps vs. global standards.
Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365).
Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies.
Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions.
Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout.
Produce architecture documents, migration playbooks, and operations handover packages.
Support adoption/change efforts and ensure smooth user transition to new voice capabilities.

Required Expertise

Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
Solid knowledge of M365, Exchange Online, Entra ID/AD
Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
Experience in large-scale UC migrations and multi-country environments.

Preferred Background

Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC.
Practical experience in contact center integrations and hybrid/cloud identity models

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

How we score this

ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager at PwC scores 37 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.