ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager

PwC is hiring an ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager in Cairo, Egypt. Level rates it ; you can apply on PwC.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions visa sponsorship.
PwC has 3,700+ other open roles on Level.

AI in this role

Line of Service

Internal Firm Services

Industry/Sector

Specialism

Management Level

Manager

Job Description & Summary

Design, assess, and deliver Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments. Lead end-to-end architecture, migration planning, and rollout of unified communications, ensuring alignment with enterprise infrastructure standards and minimal business disruption.

Key Responsibilities

Assess existing IT/telephony environments and identify gaps vs. global standards.
Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365).
Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies.
Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions.
Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout.
Produce architecture documents, migration playbooks, and operations handover packages.
Support adoption/change efforts and ensure smooth user transition to new voice capabilities.

Required Expertise

Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
Solid knowledge of M365, Exchange Online, Entra ID/AD
Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
Experience in large-scale UC migrations and multi-country environments.

Preferred Background

Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC.
Practical experience in contact center integrations and hybrid/cloud identity models

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

How we rate this

ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager at PwC rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Cairo - ETIC.
The job was posted on November 30, 2025.
Applications are handled by PwC. Apply on PwC