ETIC, Service Designer - Manager

PwC is hiring an ETIC, Service Designer - Manager in Cairo, Egypt. Level rates it ; you can apply on PwC.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
PwC mentions visa sponsorship in this posting.
Tools and skills the posting cites include service design, customer experience and journey mapping.
Level classifies it as a senior role.
Level lists 3,700+ other open roles at PwC.

AI in this role

Service design manager leading end-to-end service transformations to deliver exceptional customer experiences and business value.

service-designcustomer-experiencejourney-mappingsystems-thinkingstakeholder-management

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

We are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value.

In this role, you will work across business, product, and technology teams to orchestrate people, processes, and systems, ensuring seamless and user-centric service experiences across all touchpoints.

Responsibilities:

Lead end-to-end service design initiatives, from discovery through to delivery and optimization

Define service strategies that align with customer needs and business objectives

Conduct service assessments to identify gaps, inefficiencies, and opportunities for improvement

Develop service blueprints, journey maps, and operating models to guide transformation efforts

Design and optimize user journeys to enhance usability, engagement, and adoption

Collaborate with cross-functional teams (business, product, engineering) to ensure alignment and execution

Facilitate workshops and co-creation sessions with stakeholders to drive alignment and decision-making

Define and track service performance metrics (KPIs/OKRs) to measure impact and success

Mentor and guide junior service designers, fostering service design capability within the team

Qualifications:

Bachelor’s degree in design, Human-Computer Interaction, or a related field, or equivalent experience.

8+ years of experience in service design, UX design, product Management and Product design, or consulting

Proven experience delivering end-to-end service design or transformation projects

Strong expertise in:

Customer journey mapping

Service blueprinting

Experience design and usability

Experience working within cross-functional, agile teams

Strong stakeholder management and communication skills

Preferred Qualifications:

Experience in consulting or large-scale digital transformation programs

Familiarity with service strategy, operating models, and business design

Exposure to multiple industries (e.g., banking, telecom, public sector)

Key Skills:

Service Design & Systems Thinking

Customer Experience & Journey Design

Strategic Thinking & Problem Solving

Stakeholder Engagement & Facilitation

Data-driven Decision Making

Leadership and Team Development

What Success Looks Like:

Delivery of seamless, value-driven services that improve customer satisfaction and adoption

Clear and actionable service designs and transformation roadmaps

Strong alignment between business goals and customer experience

Measurable improvements in efficiency, performance, and value realization

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

How we rate this

ETIC, Service Designer - Manager at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

ETIC, Service Designer - Manager is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Cairo - ETIC.
The job was posted on July 29, 2026.
Seniority: senior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Service DesignCustomer ExperienceJourney MappingSystems ThinkingStakeholder Management

Questions you could be asked

Tell me about a project where service design was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where journey mapping was part of your work. What did you do?
Tell me about a project where systems thinking was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Service Design, Customer Experience, Journey Mapping, Systems Thinking, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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