Experience Design Director, Mobile

About this role:

Consumer Banking and Lending Digital team (CBL) is seeking an Experience Design Director to lead Experience Design for Wells Fargo’s mobile app experience.

The Consumer Banking and Lending Digital team (CBL) forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

Experience Design at Wells Fargo

We’re focused on creating digital experiences that make banking easier, more intuitive, and more useful for our customers. Our Experience Design team brings together design leaders, subject matter experts, and multidisciplinary talent to shape experiences across Wells Fargo’s digital ecosystem.

This leader will shape the vision and direction for Mobile, strengthen the quality and consistency of the experience, and lead teams in creating thoughtful, well-crafted experiences for customers.

You’ll bring a strong point of view on design, deep hands-on experience, and the ability to turn strategy into thoughtful customer experiences within a complex organization.

You’ll partner closely with Mobile Product, Digital Platform, and Technology leaders and collaborate across teams to create connected experiences across the mobile ecosystem. You’ll also develop design talent and help shape the frameworks and ways of working that support a high-performing design organization.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Set the design vision and direction for Mobile, establishing a high bar for quality, consistency, and usability across the experience.
• Lead the design approach for AI-powered mobile experiences, establishing principles and patterns that support thoughtful, customer-centered uses of AI.
• Bring a strong point of view on visual and content design while balancing customer, business, and technical needs.
• Stay close to the work, with hands-on experience designing mobile UX and UI in Figma.
• Translate strategy into clear, well-crafted mobile experiences across a complex digital ecosystem.
• Lead and coordinate design across mobile journeys, platform capabilities, and large, interconnected initiatives.
• Build and strengthen a product-driven approach to mobile design.
• Develop and lead a high-performing team of design professionals, providing coaching, direction, and opportunities for growth.
• Establish frameworks, operating practices, metrics, and reporting that help teams work effectively and improve design outcomes.
• Partner closely with Mobile Product, Digital Platform, Technology, and other cross-functional leaders, building strong relationships and influencing decisions through collaboration and clear design rationale.
• Serve as a trusted strategic partner to senior leaders, connecting design decisions to customer and business priorities.
• Communicate complex ideas clearly through strong storytelling, presentations, and executive-level materials.
• Navigate ambiguity and changing priorities while keeping teams focused on customer and business outcomes.

Required Qualifications:

• 10+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• BFA or BA in a related field, graduate design degree preferred, or equivalent relevant experience.

• 10+ years of experience in digital customer experience, digital product or program management, digital platforms, digital consulting, or related fields.

• Experience directing mobile experiences for large, complex financial services platforms, including native iOS and Android applications.

• Experience designing AI-powered customer experiences within mobile products or digital platforms.

• Demonstrated expertise across multiple design disciplines, including interaction design, visual design, product strategy, information architecture, content strategy, user research, or prototyping.

• Experience leading complex mobile programs across multiple teams, products, or journeys through the full product development lifecycle, from discovery and concept development through prototyping and execution.

• Ability to articulate a strong design rationale and connect design decisions to broader customer, product, and business strategies.

• Strong storytelling and presentation skills, with the ability to communicate effectively with stakeholders and senior leaders.

• Experience leading design within a complex organization; experience managing agency and third-party relationships is a plus.

• Curiosity about evolving mobile trends, customer expectations, technology, and the changing role of AI in digital experiences.

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.

*Job posting may come down early due to volume of applicants.

Posting Location(s):

• 401 S Tryon St – Charlotte, North Carolina 28202

Required locations listed.

Pay Range

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.