Facility Operations Center Eng, Facility Operations Center (FOC)

Amazon is hiring a Facility Operations Center Eng, Facility Operations Center (FOC) in Sydney, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions data center operations, infrastructure monitoring and facilities management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Monitor physical infrastructure and facilitate large-scale events in a 24x7 data center facility operations center.

data-center-operationsinfrastructure-monitoringfacilities-managementincident-response

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Global Services organization is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!

Key job responsibilities
Monitors the global data center Amazon facilities infrastructure platform
Serves as a Point of Contact for internal and external teams
Assists with the development of communication and escalation protocols designed to improve the team’s performance
Contributes to outage post mortem analysis
Ensures records are updated in a timely manner
Assists with coordination and communication during emergency recovery efforts
Assists with the development of tools that will enhance the team’s performance
Ability to support a 24X7 environment (This is shift work which requires that you work weekends and holidays)

Basic qualifications

- 3+ years of vendor management experience
- 4+ years of relevant work in a data center or other critical environment experience
- 5+ years of data center engineering or operations experience
- 5+ years of Microsoft Office including Outlook, Word, and Excel experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience in vendor management
- Experience in a data center or other critical environment
- Experience in data center engineering or operations
- Experience with Microsoft Office including Outlook, Word, and Excel

Preferred qualifications

- 3+ years of construction or project management experience
- Electrical or mechanical Journeyman License
- operating engineering license such as DC II, DC III, or equivalent
- Experience in construction or project management
- - 3+ years’ experience in a NOC (Network Operations Centre) or similar

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Facility Operations Center Eng, Facility Operations Center (FOC) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Facility Operations Center Eng, Facility Operations Center (FOC) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, NSW, Sydney.
The job was posted on August 24, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data Center OperationsInfrastructure MonitoringFacilities ManagementIncident Response

Questions you could be asked

Tell me about a project where data center operations was part of your work. What did you do?
Tell me about a project where infrastructure monitoring was part of your work. What did you do?
Tell me about a project where facilities management was part of your work. What did you do?
Tell me about a project where incident response was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Data Center Operations, Infrastructure Monitoring, Facilities Management, and Incident Response. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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