Facility Operations Center Engineer, ADC InfraOps FOC

Amazon is hiring a Facility Operations Center Engineer, ADC InfraOps FOC in Denver, United States. It pays $38-$66/hr and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include data center infrastructure, monitoring and incident response.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Facility Operations Center Engineer responsible for 24x7 monitoring and operational support of AWS data center physical infrastructure.

data-center-infrastructuremonitoringincident-responsechange-managementcommunication

Application deadline: Oct 27, 2026

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Amazon Dedicated Cloud (ADC) Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate should have a basic understanding of Data Center Infrastructure as well as have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centers, then this is be the place for you!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
- Able to properly respond, acknowledge, investigate, and dispatch critical alarms
- Monitor the facility infrastructure platforms
- Perform change management tasks
- Create and issue tickets
- Follow verbal and written directions
- Have an intermediate level of understanding of critical data center infrastructure
- Proficient computer and communication skills
- Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays, and overtime shifts)

A day in the life
The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems.

We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications.

The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.

About the team
The Facility Operations Center (FOC) is a singular support team that proactively monitors the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform 24x7x365.

We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 2+ years of relevant work experience
- Experience troubleshooting and documenting findings, or experience in technical support
- 1+ years of customer facing IT role or physical security systems/infrastructure work experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred qualifications

- Experience with BMS and EPMS control systems and data collection or trending
- 2+ years of Microsoft Office products and applications experience
- 3+ years of customer service experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 37.64 - 65.91 USD hourly

How we rate this

Facility Operations Center Engineer, ADC InfraOps FOC at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Facility Operations Center Engineer, ADC InfraOps FOC is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed pay is $38-$66/hr.
The role is based in US, CO, Denver.
The job was posted on October 1, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data Center InfrastructureMonitoringIncident ResponseChange ManagementCommunication

Questions you could be asked

Tell me about a project where data center infrastructure was part of your work. What did you do?
Tell me about a project where monitoring was part of your work. What did you do?
Tell me about a project where incident response was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Data Center Infrastructure, Monitoring, Incident Response, Change Management, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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