Field Excellence Manager

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Job Description Summary

Are you passionate about transforming data into action, enabling high-performing teams, and driving operational excellence in a complex and fast-paced environment?
At Novartis Portugal, we're looking for a Field Excellence Manager to play a pivotal role in strengthening data-driven and compliant field execution across our Commercial and Value & Access organizations. This is a unique opportunity to sit at the intersection of analytics, field operations, CRM enablement, incentives, and digital transformation.

Job Description

What you'll do

✅ Own the end-to-end field incentive process, from analytics and performance measurement to governance, calculations, and continuous optimization, enabling high-performing field teams
✅ Drive territory design, call planning, and field force effectiveness
✅ Lead CRM and field platform enablement, including AI-powered capabilities
✅ Partner with Commercial, V&A, Finance, Integrated Insights, and DAP teams
✅ Simplify, automate, and continuously improve field execution processes

What we're looking for

5–7 years’ experience in Field Excellence, Commercial Operations, Sales Force Effectiveness, CRM, or advanced analytics
Strong analytical mindset with the ability to translate insights into business impact
Hands-on expertise in CRM platforms, incentive schemes, and field force operations
Excellent stakeholder management and influencing skills
Passion for continuous improvement, innovation, and digital transformation
University degree in business, management, finance, engineering, life sciences, economics or a related field

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

How we score this

Field Excellence Manager at Novartis scores 32 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.