Field Quality Assurance Specialist, AU OTR ACES

Amazon is hiring a Field Quality Assurance Specialist, AU OTR ACES in Sydney, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions data analysis, logistics and process improvement among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Optimize last mile delivery and address data quality in Australia through process improvement and data analysis.

data-analysislogisticsprocess-improvementproblem-solving

Operations is the heart and soul of everything Amazon does. As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimisation of last mile deliveries in Australia, providing sites with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its complex delivery network.

Key job responsibilities
• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life
You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. We’re looking for innovation and problem-solving skills, and a passion to create world class customer experiences that will change the face of commerce.

Basic qualifications

- Experience with data analysis
- Experience with planning, performance metrics, and process improvement

Preferred qualifications

- Experience in logistics
- Experience in warehouse operations

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Field Quality Assurance Specialist, AU OTR ACES at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Field Quality Assurance Specialist, AU OTR ACES is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, NSW, Sydney.
The job was posted on June 12, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisLogisticsProcess ImprovementProblem Solving

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Data Analysis, Logistics, Process Improvement, and Problem Solving. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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