Field Service Engineer

Indra is seeking Field Service Engineers to join its technical Field Operations team supporting the Next Generation Ticketing Managed Service.

This is a hands-on technical role responsible for the installation, maintenance, diagnosis, repair and operational support of electrical, electronic and electromechanical equipment deployed across Transport Operator and other operational locations.

Field Service Engineers provide onsite technical support ranging from first response, initial fault investigation and equipment replacement through to more advanced diagnosis and resolution, depending on individual experience, demonstrated technical competence and authorised level of support.

The role includes planned and reactive maintenance, fault diagnosis, equipment and component replacement, preventative maintenance, technical testing, asset and work-order updates, and escalation of faults requiring specialist support.

Field Service Engineers work closely with the Field Service Coordinator, Laboratory and Field Support Technicians and the wider technical support organisation. Engineers with appropriate experience and demonstrated capability may undertake more complex Level 2 activities, support less experienced team members and progress into senior technical responsibilities as the Field Operations capability develops.

The Field Operations team will support a seven-day operational service, including weekends and public holidays, with coverage aligned to the operating requirements of the NGT transport network.

Working arrangements may include early and late shifts, rotating shift patterns, staggered working hours and planned out-of-hours activities, depending on operational requirements.

Employees may also be required to participate in an on-call rota to support critical incidents and emergency maintenance outside normal staffed hours, including overnight periods.

Flexibility will be required to support planned maintenance, reactive incidents, equipment installations, replacements and other operational activities across the Greater Dublin Area.

Specific working hours, shift allocations, on-call arrangements and associated allowances will be determined in accordance with operational requirements, contractual terms and applicable employment legislation.

Requirements

Field Support & Maintenance

· Provide onsite and, where applicable, remote field maintenance support.

· Respond to equipment incidents, faults and maintenance requirements across operational locations.

· Carry out initial and advanced fault investigation and diagnosis appropriate to competence and experience.

· Diagnose electrical, electronic, electromechanical and basic mechanical faults.

· Perform visual inspections and identify equipment, connection, cabling or component issues.

· Resolve known and documented hardware and software issues in accordance with approved procedures.

· Reboot, restart, configure and test equipment and systems where required.

· Carry out equipment, component, module and peripheral swap-outs in accordance with defined procedures.

· Use appropriate electrical and electronic diagnostic and test equipment.

· Undertake Level 1 technical support and, where appropriately skilled and authorised, Level 2 diagnosis and resolution.

· Escalate faults requiring specialist or Level 3 support with sufficient diagnostic information, actions undertaken and supporting evidence.

· Support investigation of recurring faults and identification of root causes.

Planned & Preventative Maintenance

· Carry out planned preventative maintenance in accordance with approved schedules, procedures and technical documentation.

· Complete equipment inspections, functional checks and routine maintenance activities.

· Identify deterioration, recurring faults or potential equipment failures and escalate these appropriately.

· Support installation, commissioning, testing and introduction of new equipment where required.

Equipment, Spares, Assets & Chain of Custody

· Maintain accountability for equipment, replacement devices, spare parts, tools and materials issued for field activities.

· Maintain chain of custody for devices and equipment while under the Field Service Engineer's control.

· Ensure equipment removed, replaced or installed is correctly identified and recorded.

· Ensure equipment movements, replacements and interventions are accurately recorded in the applicable maintenance and asset-management systems.

· Ensure the correct equipment and asset status is maintained following field intervention.

· Return faulty, replaced or unused equipment through the defined warehouse and laboratory process.

· Identify required spare parts and replacement components and communicate requirements to the Field Service Coordinator.

Work Orders & Operational Records

· Work from assigned maintenance work orders and operational priorities.

· Maintain accurate and timely service, diagnostic and maintenance records.

· Record investigation, diagnosis, actions undertaken, parts or equipment replaced and final outcome.

· Ensure work orders contain sufficient information to support technical escalation and operational closure.

· Update assigned work promptly throughout the maintenance lifecycle and ensure completed work is appropriately recorded before closure.

Site, Customer & Safety Requirements

· Attend Transport Operator locations, including depots, stations, operational facilities and other sites across the service estate.

· Work safely within live operational environments and comply with local site-access requirements.

· Liaise professionally with Transport Operators, customers and other operational stakeholders.

· Work collaboratively with the Field Service Coordinator, Laboratory and Field Support Technicians and other technical support teams.

· Follow company health and safety procedures, technical standards and approved maintenance procedures.

· Use appropriate personal protective equipment and test equipment.

· Ensure equipment and work areas are left safe, secure and operational following intervention.

· Follow applicable security, equipment-handling and chain-of-custody requirements.

Operational Requirements

· Participate in shift and rostered working as required by the Field Operations coverage model.

· Participate in out-of-hours support and an on-call rota.

· Attend emergency call-outs where required.

· Work weekends and Public/Bank Holidays as rostered or required.

· Work onsite and in the field across operational locations and travel between locations as required.

· Hold a full, clean driving licence valid for driving in Ireland.

Experience & Qualifications

· Qualification in Electrical Engineering, Electronic Engineering, Electrical Installation, Electromechanical Engineering or a related technical discipline.

· Practical experience in field service, electrical/electronic maintenance, installation, industrial maintenance or a comparable technical environment.

· Electrical/electronic fault-finding capability appropriate to the level of responsibility assigned.

· Good practical and mechanical aptitude and ability to use appropriate diagnostic and test equipment.

· Ability to follow technical procedures, maintenance instructions and defined escalation processes.

· Strong diagnostic and problem-solving skills.

· Ability to work independently while recognising when technical escalation is required.

· Good communication and customer-facing skills.

· Ability to maintain accurate technical, maintenance, work-order and asset records.

· Comfortable using digital work-order, asset-management and service-management systems.

· Willingness to learn new equipment, technologies and systems.

Applications are welcomed from both developing and experienced Field Service Engineers. The level of technical responsibility assigned will reflect the individual's qualifications, practical experience, demonstrated competence and ability to work independently. Engineers demonstrating advanced diagnostic capability, technical leadership and consistent performance may progress to senior technical responsibilities.

Relevant Backgrounds

· Electrical or electronic maintenance

· Field service

· Electrical installation

· Electromechanical maintenance

· Transport equipment maintenance

· Access control or security systems

· Automated gates and barriers

· Parking systems

· Automated doors

· Lift/elevator maintenance

· Industrial or manufacturing maintenance

· Telecommunications field operations

· Ticketing or transport infrastructure

Benefits

• Holidays: 24 days per annum + Irish bank holidays (options to buy/sell days)
• Pension – 7% employee and 7% employer
• Private medical insurance (including dental & optical)
• Charitable initiatives
• Learning and development programs
• Travel & expense allowances
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or other characteristics protected by law.