Field Service Engineer

Job Title

Job Description

As a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service. As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Your role:

• Customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.
• Assisting in service repair, preventative maintenance, field change orders / installations.
• Identifying and solving customer issues, providing the customer with the appropriate communication, and involving Service and Sales teams as appropriate.
• Operating under required knowledge of regulatory requirement.

As a Field Service engineer you will be working as a team member of Service delivery team in Central region and reporting to Area Service Delivery Manager.

You're the right fit if you have:

• University degree in Biomedical Engineering, Electrical Engineering, Telecommunication Engineering and Electronics Technology degree or any other relevant engineering major.
• Previous hands-on experience servicing medical or other high technology equipment. Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
• Excellent written and verbal communication skills in Spanish and good level of English
• Ability to demonstrate superior customer service skills daily - required.
• Driving license and willingness to travel.

We kindly request you to apply with your CV in English.

Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €40,500.00–€63,420.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for short-time incentive, with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include flexible/hybrid working, paid time-off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role will be based in Madrid

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About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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