Field Service Engineer -Pan India

Philips is hiring a Field Service Engineer -Pan India for a remote role open to applicants in India. Level rates it ; you can apply on Philips.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include troubleshooting, maintenance and customer support.
Level lists 797 other open roles at Philips.
The role was posted within the past two weeks.

AI in this role

Provide technical support, maintenance, and repair services for medical imaging equipment across India.

troubleshootingmaintenancecustomer-supportequipment-installationmedical-device

Job Title

Field Service Engineer -Pan India

Job Description

Title: Field Service Engineer - Cath Lab, MRI, CT, X-Ray, Multi-Modality

Location: Pan India

The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.

Job Responsibilities:

Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.

Minimum required Experience:
Min 4 to 15 years of experience on Cath Lab, MRI, CT, X-Ray, Multi-Modality with IT, Network knowledge and good communication skills.

Preferred Skills:
• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance

How we rate this

Field Service Engineer -Pan India at Philips rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Field Service Engineer -Pan India is an open job at Philips.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in India - Remote Based and is marked remote.
The job was posted on November 4, 2026.
Seniority: mid.
Applications are handled by Philips. Apply on Philips

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

TroubleshootingMaintenanceCustomer SupportEquipment InstallationMedical Device

Questions you could be asked

Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where maintenance was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where equipment installation was part of your work. What did you do?
Tell me about a project where medical device was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Troubleshooting, Maintenance, Customer Support, Equipment Installation, and Medical Device. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker