Finance System Support Executive

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, with a presence spanning Asia, Australia and Africa. We thrive on innovation, digital transformation and next-generation technology to create a more sustainable and digital future. Our Kuala Lumpur Shared Services Centre brings together capabilities that support the wider Group.

We are looking for a Financial Applications Specialist to support, maintain and enhance finance systems and reporting solutions. The role will help Finance users solve system and data issues, improve reporting, automate processes and translate business requirements into practical technology solutions.

Make an Impact by:

1. Finance Systems Support & Administration

• Provide day-to-day support to Finance users across reporting tools, data models and business systems.
• Diagnose and resolve system and data issues within agreed service levels and business priorities.
• Develop subject matter expertise across key tools and platforms within the Finance Systems portfolio.
• Support reliable system and reporting operations during critical Finance cycles, including month-end and financial year-end close.

2. Reporting & Data Analytics

• Build, maintain and enhance Excel-based reporting solutions using Power Query, Power Pivot, dynamic formulas and data modelling.
• Support the development and maintenance of Power BI dashboards and self-service reporting templates.
• Use SQL and relevant data platforms to develop reliable, scalable and maintainable reporting and data solutions.
• Identify opportunities to improve data quality, consistency and single-source-of-truth reporting.

3. Process Improvement & Automation

• Identify and implement technology-enabled process improvements that increase efficiency and effectiveness.
• Support automation initiatives using tools such as Power Automate, SharePoint, SQL, Python and other appropriate technologies.
• Partner with Finance and Technology teams to translate business requirements into practical system and reporting solutions.
• Contribute to standards, best practices, testing, code review, user acceptance testing and documentation.
• Identify root causes of recurring system, data and process issues and recommend sustainable solutions.

4. Stakeholder Engagement & Service Delivery

• Partner with Commercial and Finance teams to understand requirements for reporting and system enhancements.
• Provide responsive user support, training and guidance on Finance tools and processes.
• Communicate technical and financial information clearly to stakeholders with different levels of technical expertise.
• Work collaboratively with Group IT, Finance Systems teams and external partners to progress system-related initiatives.
• Manage competing priorities effectively and take ownership of issues through to resolution.

Skills for Success

• Experience in finance systems, business systems, reporting, data analytics or a related area.
• Strong SQL and database skills, with the ability to develop reliable, scalable and maintainable enterprise solutions.
• Advanced Microsoft Excel capability, including Power Query, Power Pivot, complex formulas, dynamic arrays and data modelling.
• Strong troubleshooting, analytical and logical problem-solving capability across systems and data.
• Experience supporting business users with systems, reporting tools or data solutions.
• Ability to learn and apply new applications and technologies and build capability in automation, AI tools and the Microsoft ecosystem.
• Strong attention to detail, customer focus, stakeholder management and communication skills.
• Demonstrated initiative, ownership and collaboration, with the ability to work independently when required.
• Ability to prioritise effectively and deliver quality outcomes while managing competing deadlines.
• Experience with Databricks, VBA/Excel macros, Power BI, Power Automate, SharePoint or Python is advantageous.
• A degree or equivalent relevant qualification in IT, Finance, Accounting, Commerce, Information Systems, Mathematics or a related discipline is advantageous; equivalent relevant practical experience may also be considered.

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