FN TEC Engineer

Nokia is hiring an FN TEC Engineer. Level rates it ; you can apply on Nokia.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a senior role.
Nokia has 575 other open roles on Level.

AI in this role

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
Reproduce and isolate issues in lab environments for deeper analysis.
Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.
Develop and maintain knowledge base content to enhance team efficiency and customer support.
Participate in a global on-call rotation to support critical issues.
Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

You have:

Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
Ability to develop structured technical documentation and communicate effectively with technical teams.
Experience working independently and in diverse, global teams.
Good soft skills and perform well under pressure.

It would be nice if you also had:

Scripting experience, particularly with Shell or Python.
Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
Cisco or Nokia IP certifications

How we rate this

FN TEC Engineer at Nokia rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.