Fraud Pursue Investigator

Monzo is hiring a Fraud Pursue Investigator for a remote role open to applicants in United Kingdom. It pays £28k-£34k a year and Level rates it ; you can apply on Monzo.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting lists this role as remote.
Level lists 57 other open roles at Monzo.
The role was posted in the last few days.

AI in this role

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Remote, UK | 💰 | £27,700 - £33,600 + Incentive Awards tied to your performance + Benefits ✨

Start date - 31st January 2027

37.5 hours per week, shifts between 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays OR Sundays

⭐️ About our Financial Crime & Fraud Team:

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission.

🔑You’ll play a key role by...

The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories:

Communication to other banks about potential fraudsters in their customer base
Communication from other banks about potential fraudsters in Monzo’s customer base
Communication to and from CIFAS about potential fraudsters in Monzo’s customer base
Communication with law enforcement about crime we discover as part of our investigations

🔑 Your day to day:

Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar.

Investigating and actioning fraud reports received from other financial institutions
Probing for further evidence where needed
Using Monzo’s values to investigate claims with empathy and attention to detail
Investigating and reporting fraud to other banks when our customers have been a victim of fraud
Triaging and taking initial action on inbound communications from a range of institutions
Creating and actioning indemnities and defunds where needed
Reporting to CIFAS

🤩 We’d love to hear from you if…

Excellent English written & verbal communication skills
Previous experience in customer service or a related field
Ability to be persuasive and empathetic
Strong expertise in investigating, problem solving and decision making
Ability to work well independently & be collaborative with the wider team
Ability to work to deadlines
Values driven approach in line with Monzo’s core values

🙌 What’s in it for you

💰 £27,700 - £33,600 base salary ➕ Incentive Awards tied to your performance

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits

🌈 The application journey has 3 key steps:

CV and application questions
a video call with a recruiter
Values and technical interview with the team

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-SK2 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

How we rate this

Fraud Pursue Investigator at Monzo rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.