Front Desk Agent

Flow is hiring a Front Desk Agent in San Jose, United States. It pays $22/hr and Level rates it ; you can apply on Flow.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level lists 28 other open roles at Flow.
The role was posted in the last few days.

AI in this role

About the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role The Front Desk Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Responsibilities:

Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
Accurately respond to guest requests, making recommendations based on local knowledge and property practices
Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
Handle check-out, cash management, and adheres to cashiering and credit policies
Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs

Ideal Background:

High school diploma or equivalent; college or relevant experience is a plus
Residential Services or Hospitality experience in a luxury environment preferred
Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
Computer literacy with the ability to use a variety of software’s
Strong attention to detail, problem-solving skills organizational abilities and attention to detail
Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
Applicants must be 18 years of age or older

**PLEASE NOTE: This role requires open and flexible availability — there are no set schedules, as hours are determined by operational needs and may include weekdays, weekends, and holidays.

Benefits

We take care of our people so they can do their best work.

Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
Time Off PTO and paid holidays.
Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

How we rate this

Front Desk Agent at Flow rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.